Can You Provide Extra Images of The Item? 
Once our items are listed on eBay they are placed in storage to keep them safe until auction end. This means that we are unable to take extra images if requested. 

Please be aware: All Items pictured are included. If items are not pictured which you feel should be, please assume they are not included. As our items are donated we are unsure if any accessories are missing from when the item was new.

Do You Accept Buy It Now Prices? 
We do not accept Buy It Now prices and it is BHF's eBay policy to let all auctions run their course. 

Can I View Before Bidding? 
Based on eBay's selling outside eBay policy, unfortunately we cannot allow customers to view items for sale prior to purchase. 

Can I Pay Cash? 
We only accept payment via the eBay managed payments system, information regarding managed payments can be found in eBay help & contact.

Do You Combine Invoices? 

If you buy multiple items from us and your items are located at our central Leeds warehouse, we will combine your orders.  Combining your orders will usually result in you receiving your items in fewer parcels and receiving a reduced postage cost at checkout. If you buy more than 1 item your postage will be calculated by discounting additional item postage costs by 80% for UK, the highest postage cost will always be your base cost. The maximum we will charge for a UK combined order is £10. 

Please note that some items are now being sent directly from our shops across the UK, as well as our central eBay hub in Leeds. These items cannot be combined for postage with your other items as they are being sent from a separate location. This may also mean that your items will arrive separately. 

Any items eligible for combined postage will be combined automatically on the evening the auction ends and you'll see this information at checkout. 

Please note that once items are combined, we are not able to separate items out from the order. If you do request this, the whole order will be cancelled.  Please note that we can only combine items, which are won within 3 days of each other.

Customer Service 
Please contact us with any questions you have relating to this item. Our dedicated customer service team operate from 9am-5pm Monday - Friday and we will respond to your query within 48 hours between these operating times.

Payment 
All payments are managed through the eBay managed payments system, and you will be able to choose your preferred method of payment at the time of checkout. Payment must be made within 4 days.

Terms and conditions of sale

The British Heart Foundation eBay Shop is happy to wait a total of 4 days for payment of any item. On the 4th day our unpaid item assistant will automatically open an unpaid item case. Once an unpaid item case is opened, we are unable to cancel a transaction

Delivery 
We will despatch items within 2 working days of receiving payment via the shipping method outlined on your invoice.
We cannot hold items once payment is made.
We cannot send your item to an alternate address once payment is made. Any requests will result in the cancellation of the transaction.

Returns and Refunds
We accept all returns within 30 days of purchase. Please contact us for help or open a return via the eBay returns centre if you would like to return your item.

In the rare event that an item is damaged in transit the process couldn't be simpler. If possible, send us a photo of the item in the received condition and we will contact you to resolve the issue. Alternatively, please return the item using our freepost service and we will credit your eBay account within 2-3 working day of receiving the returned item.

Once an item is received at our office, a refund will be processed via eBay within 2 working days.

Support the British Heart Foundation's lifesaving research

Explore the Uniqueness at BHF eBay Shop!

Discover a world of endless possibilities with thousands of captivating items available for sale every week. A return trip to our BHF eBay site is an absolute must!

As the world's largest charity online reseller, we constantly update our stock, ensuring an ever-changing assortment that will keep you coming back for more. Don't forget to add us to your favourites! Who knows what extraordinary treasures await you tomorrow? The cutting-edge research we fund has already made a big difference to people's lives. Every penny you spend or donate with us takes us closer to beating heart and circulatory disease for good.

Whether you're on the hunt for the perfect gift, an extraordinary find, a collectible item, or a heartfelt token to express gratitude to a loved one, BHF's eBay shop is your go-to destination. We're confident you'll find that one-of-a-kind item you've been seeking.

Take your time to explore our online shop, where a myriad of categories await your discovery. Prepare to be amazed by the remarkable deals and steals that await you this week.

Remember, at BHF eBay shop, uniqueness is guaranteed every single week!