Sunster is the factory's own brand and has a complete and mature technical team and production line. Sunster's product R&D team develops new products and updates product solutions every year, working with hundreds of employees to provide better heating solutions for global users, solve user problems, and make cost-effective products that customers really need. All products are certified by CE, WEE, FCC, EAC, UKCA and other authoritative organizations.

-Ship from DE/CZ and only to eBay ADDRESS. Package handling only takes 2 business day at our warehouse, so please make sure entering correct payment and shipping information before checking out. Once your payment is completed, pls inform us by phone or leave a eBay note if the changes are needed before we send the product. If you have any changes, pls inform us 7:00am-13:00pm (Berlin Time) in the same day.

-Please be aware that we can't ship the item to the follow addresses：POBOX/Packstation /Postfiliale /Paketshop.

If an change of address is needed, you will be responsible for any fees associated in the condition that you contact us after we ship your item.

-International Buyers – Please Note:

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.

-Orders placed on weekend will be shipped within 2 days.

-DHL/DPD: 2-4 business days.

If you do not like the product and want to return it to us, please see below:

1. Before you return the goods to us, please tell us first. In other words, it's the same.

2. Please return the goods to us within 7 days after receiving the goods. In other words, it's the same.

3. Please confirm the goods as original packing. In other words, it's the same.

The returned goods must not show any signs of wear or intentional damage. In other words, it's the same.

5. After we receive and inspect the goods from you, we will refund the money to you as soon as possible. In other words, it's the same.

6. If the goods have broken during transportation, we can refund you the money after we get the goods back, or we will exchange a new goods for you.

But please don't forget to send us some clear photos.

- It is normal that the ignition fails when the first time you start the machine, because the oil pipe of the oil circuit is in the vacant state at that time. Please restart and the machine will work normally.

- Remote control needs to be set before use.

- Please confirm the car battery voltage before purchasing.

- If you have any concerns, please do not hesitate to contact us.

Email Customer Support:

9:00am-2:00am PST Sunday-Friday

All emails will be responded to within 12-24hours