About Us

Family Business

THBaker was founded in 1888 as a family business and has since established itself as one of the leading independent jewelers while remaining within the family. THBaker has a network of popular stores across the UK. All this time, it has remained a company that prioritizes quality, value, and service above all else.
Authorized Dealer

The companys rich heritage has provided a solid foundation on which to build todays THBaker, which retains the same traditional values but continually seeks to grow in new and exciting ways. This includes giving THBaker an online platform to showcase only the finest jewelry and watches. As an authorized dealer, we seek to provide the same quality of customer service and products to online shoppers. All purchases made through our TH Baker online store are fully insured so our customers can have peace of mind with our delivery process.
Stores located nationwide

THBaker operates 23 stores across the Midlands and South England. Each store has its own team of helpful staff, ready to help customers through in-depth product knowledge. Visit our Store Page to find the nearest store and your contact details. THBaker's increasingly innovative spirit is perhaps best illustrated by its newly established Green + Benz stores and the opening of six new TH Baker stores. With new development still in the works, THBaker hopes to offer even more choices in the future. To learn more about THBaker's legacy, take a look at our Company History Page.

Payment

At TH>Baker we accept many different payment methods.
 


Paypal -The preferred payment method ensuring the fastest shipping. Items will be dispatched as soon as payment has been made from a confirmed PayPal account.
 


Credit/Debit Card - We accept all major credit and debit cards. Please call 01562 312224.
Order must be shipped to the same address as billing address.
 


Bank Transfer -We can also accept payments by BACS wire transfer. Please call 01562 312224. for more information.

Items displaying free shipping have an estimated delivery time of 2-3 business days or less. Delivery times may vary, especially during peak periods, please check our processing times at the bottom of the list.
 
Our carriers charge a surcharge to some British Isles, Northern Ireland and Scottish Isles. Unfortunately, we have to pass these charges on to our customers. This does not affect all products and services, those we can send via Royal Mail are charged flat rate. While we do not wish to pass on any surcharges to our customers, we are unable to absorb the full shipping cost of these orders.
When you place an order with us, we like to make sure our shipping costs are clear and simple to understand. This may sound like a heavy read, but it will meet all your shipping requests.
 
We ship our orders from our warehouse via Royal Mail or one of our couriers below, subject to stock availability and security checks. The delivery method used depends on the size, weight and value of the order.
 
Any package delivered by special mail will require signature upon arrival. If you are not at home, the driver will leave you an information card.
 
You can track the progress of your package through the Track My Order link at the top of the page. If your goods have been shipped by a tracking service, you will be able to track your order step by step using the online courier tracking system.

Terms

Return Policy:
We offer a 30 day return policy: If you are not 100% satisfied with your purchase, you can return it in its original condition for a full exchange or refund. Please email your details.
Unfortunately we cannot refund the cost of returning items that are not defective.
FAULTY OR DAMAGED GOODS:
We check all our items before shipping. In the unlikely event that you receive something faulty or damaged, please contact us by phone to arrange procedure. You may be asked to provide photographic verification of damage/defect.












We reserve the right not to issue a refund if the item and packaging are not in satisfactory condition upon return.

Return an item

Go to My eBay.

·         You may be asked to log in.

·         Click Won.

·         Next to your listing, select Return this item from the drop-down menu.

·         Select 'I want to return an item' and click Continue.

·         The 'Return Item' form appears.

·         Please go to the next page and click Request Return.

·         Then you need to wait for the seller to accept your return request.

·         Once the seller has accepted your request, you can immediately prepare for shipment and click Continue.

·         List item to seller.