? Payment, Shipping & Returns Policy ? Prossers Independent Trading Co
? Payment Policy
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Payment is required immediately at checkout via eBay?s accepted payment methods.
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Orders will only be dispatched once full payment has been received and cleared.
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Orders may be cancelled if payment is not completed within the required timeframe.
? Shipping Policy
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All items are securely packaged to ensure safe delivery.
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Dispatch time is typically 1?2 working days (Monday?Friday).
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We use Royal Mail or trusted courier services depending on size, weight, and value.
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Tracking details will be provided where applicable.
?? Important:
Once an item has been handed to the courier, delivery times are outside of our control. However, we will always assist in resolving any delivery issues.
? Returns & Item Identification Policy
We operate a strict and fully compliant returns process to protect our business and genuine customers.
? Item Identification & Verification
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All items are securely and discreetly marked prior to dispatch using invisible identifiers.
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These identifiers can only be verified using a specific process to confirm authenticity.
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Where applicable, serial numbers are recorded and linked to the sale.
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We also retain photographic and/or video evidence of items prior to dispatch, including condition and identifying features.
? Returns Process
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Returns are accepted within 30 days of delivery in line with eBay policy.
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All returns must be sent back for inspection before any refund or resolution is issued.
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Items must be returned in the same condition they were received, including all components and accessories.
?? Important Conditions
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No refund will be issued without the return of the original item supplied.
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All returned items are checked against our identification marks, serial records, and pre-dispatch evidence.
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Items that do not match our records will not be eligible for a refund.
? Faulty Items
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If an item arrives faulty or develops a fault, please contact us first.
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We will resolve the issue promptly once the item has been returned and inspected.
? Non-Working / Parts Items
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Items sold as ?spares or repairs,? ?untested,? or ?non-working? are sold as described.
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Returns will only be accepted if the item is not as described in the listing.
?? Misuse of Returns
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Any return requests opened under incorrect or misleading reasons will be reviewed.
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Where appropriate, these may be reported to eBay as policy violations.
? Buyer Responsibility
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Buyers are responsible for ensuring compatibility and suitability before purchase.
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If unsure, please contact us?we?re happy to help before you buy.
? Customer Service
If there?s an issue, message us first?most problems can be resolved quickly without needing a return.
?? Agreement
These measures are in place due to previous fraudulent activity and are applied consistently across all sales.
Our process is aligned with eBay policies.
By purchasing, you agree to these terms.