Grading, Warranty & Returns
We put our devices through an extensive refurbishment process. This leaves the hardware components as close to good as new as possible. We are confident in the products that we donate/sell, therefore, we offer various levels of warranty with all our laptops, desktops, tablets and smartphones. One exception here, we sell non-functional/damaged items for parts usage only. These are categorised as Grade D which carry no warranty and are sold as seen.
The warranty is effective from the above delivery date for the periods our lined on the reverse of this form.
In the event that a problem occurs within the first 30 days, please contact us and we will arrange a return.
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Product Gradings
New-Unopened
A brand-new, unused, unopened and undamaged item in the original packaging. Complete with accessories.
Opened - never used: An item in excellent, new condition with no wear.
- The item is in original/alternative packaging but not sealed.
- The item includes/excludes original accessories.
Grade A - Excellent Condition
- Very light signs of use only (minor marks, light scratches)
- Screen: no pressure marks, no dead pixels, no bright spots
- Battery (for laptops): healthy and holds strong charge (min 80% health)
- Fully tested, in excellent working condition
- Warranty 12 months (Excludes consumable items i.e. battery)
Grade B - Good / Normal Used Condition
- Visible signs of normal wear: light scratches, small marks, minor lid/edge wear
- Screen: may have light keyboard marks (laptops only) or faint cosmetic blemishes, but nothing visible when in use
- Keyboard: some normal signs of light shine on keys
- Battery: used but working (min 60% health)
- Warranty 6-months (Excludes consumable items i.e. battery)
Grade C - Evidence of frequent use - Used and Fully Functional.
- Noticeable signs of wear: some scratches, visible marks, minor dents, worn edges, shiny keyboard, worn trackpad.
- Screen: may have pressure marks, small scratches, or light bright spots (describe clearly).
- Housing/screen bezel: may have cosmetic cracks that don?t affect function.
- Battery: holds charge (up to 50% health).
- Warranty 90-days (Excludes consumable items i.e. battery).
Warranty Terms
All devices come with a 30-day money back guarantee, unless otherwise stated in the particular device description.
All warranty periods are stated within each particular listing within the device description section.
Our warranty covers for:
- Hardware faults arising from normal use.
- Component failures.
- Defects not caused by misuse, accidental damage or unauthorised modification.
- Batteries fitted to devices, providing 1-hour minimum operation, from fully charged, under normal use, for a period of 7-days upon receipt of the device.
What is not covered by Warranty:
- Accidental damage (drops, spills, breakage).
- Software issues (malware, corrupted OS, user-installed software conflicts etc.).
- Transit damage, if not reported within the 48-hour notification period.
- Batteries are considered consumable items and not covered by our warranty terms after an initial 7-day period.
We reserve the right decline warranty or return claims if:
- The device shows signs of accidental or deliberate damage.
- Software has been altered or corrupted.
- Repairs have been attempted by third parties.
- Serial numbers or asset labels have been tampered with.
Transit damage must be reported to us within 48-hours of receipt of the device. Please provide details and photo evidence of the damage incurred and either message us on eBay.
If your device develops an issue within the stated warranty period, in the first instance, please contact us by messaging us on eBay so we can assess the issue and advise on next steps.
Returns
Customers may return a device within 30-days upon receipt if:
- The device is not as described
- You change your mind (unused items only)
- You identify a fault that does not fall under the DOA procedure outlined below
- You are otherwise dissatisfied with the device
If your device arrives faulty or becomes unusable within 7 days of receipt, it qualifies as Dead-On-Arrival (DOA) which cover you for:
- Hardware failures
- Boot issues
- Functional defects present at arrival
- Items that materially differ from the listing description
For confirmed DOA cases, TTB CircularIT will arrange a free collection, offer a replacement device (where available) and if no replacement is available, offer a full refund.
To qualify for a return:
The device should be in the same condition as received (reasonable handling expected):
- All accessories, chargers and included items must be returned
- Any passwords, accounts or security locks must be removed before return
- Important Customer Responsibilities - Before returning or sending any device for warranty assessment, customers must:
- Remove all accounts, passwords and security locks
- Back up personal data (we cannot guarantee data retention during repair)
- Acknowledge that TTB CircularIT may need to perform data erasure as part of the diagnostics
- Because TTB CircularIT processes data-bearing devices securely, any returned device may undergo certified data erasure. This ensures your personal data is protected and aligns with our Information Security Policy.
- When returning an item, please include a note detailing your name, eBay User ID, return address and a brief description of the reason for return.
- Devices will be repaired or replaced within a reasonable timeframe
- Returns beyond 30-days of receipt are considered Return to Base Warranty and customers are responsible for shipping the item back to us.
- For faulty devices returned to us beyond 30-day money back guarantee, we reserve the right to use our discretion, to repair, replace refund, or partially refund the customer depending on usage and age.
Any refunds will be processed once the returned device has been received and inspected:
- Refunds are made to the original payment method
- Collection or return shipping will be arranged with the customer where appropriate