At Olvera Music, we know you're excited to receive your new gear, so we work hard to get every order packed securely and, on its way, as quickly as possible.
Order Processing: Most orders are processed and shipped within 1-2 business days after payment is received. Orders placed on weekends and holidays will be processed on the following business day.
Shipping: We ship using trusted carriers such as USPS, UPS and Fedex. The carrier used may vary depending on the items size, weight, value and destination. Tracking information will be uploaded to your eBay order once your package has shipped. High value orders may require signature upon delivery.
Delivery Times: Estimated delivery dates shown by eBay are estimates and may vary due to carrier delays, weather, holidays or other circumstances outside our control.
Shipping Addresses: Orders will be shipped to the address provided with your eBay order. Please verify your shipping information before completing your purchase. Once an order has shipped, we cannot change or redirect delivery address.
Damaged Packages: We carefully inspect and securely package our products before shipment. If your order arrives damaged, please contact us through eBay Messages as soon as possible and include photos of the item, packaging and shipping box so we can assist you.
Questions? Please contact us through eBay Messages before purchasing if you have questions regarding shipping for a particular item.
At Olvera Music, we strive to make checkout simple, secure, and convenient.
Payment: All payments are processed securely through eBay's checkout system. Available payment methods are determined and displayed by eBay during checkout.
Payment Due: Payment is required at the time of purchase for Buy It Now orders. For auctions or accepted offers, payment should be completed within the timeframe specified by eBay.
Sales Tax: Applicable sales tax may be calculated, collected, and remitted by eBay based on the buyer's shipping address and current marketplace requirements.
Payment Issues: If you experience difficulty completing your payment, please contact eBay Customer Support, as payment processing is handled directly through eBay.
Order Changes and Cancellations: Please review your order carefully before submitting payment. If you need to request a cancellation, contact us through eBay Messages as soon as possible. We cannot guarantee cancellation once an order has entered processing or has shipped.
Security: Olvera Music does not receive or store your complete credit or debit card information. Payment details are handled through eBay's secure payment systems.
At Olvera Music, we want you to feel confident with your purchase. If you something isn't right, we're here to help make the return process as simple as possible.
Returns: We accept returns within 30 days of delivery, unless otherwise stated in the individual eBay listing. Items must be returned in the same condition in which they were received, with all original accessories, manuals, packaging and included materials.
Return Shipping: Unless item arrived damaged, defective, or significantly different from listings, the buyer is responsible for return shipping costs. Please initiate your return directly through eBay to ensure proper tracking and protection.
Condition of Returned Items: New items must be returned in new, unused condition. Items showing signs of use, damage, missing parts, altered serial numbers or incomplete packaging may be subjected to a deduction from the refund where permitted under eBay polices.
Damaged or Incorrect Items: If your order arrives damaged, defective or you receive the wrong item, please contact us through eBay Messages and open and appropriate return request. Photos of the product, packaging and shipping box may help resolve the issue quickly.
Non-returnable Items: Certain products may not be eligible for return for health, hygiene or other reasons. Any return restrictions will clearly be stated in the individual listing and remain subject to eBay's applicable policies.
Refunds: Once the returned item is received and inspected, eligible refunds will be processed through eBay to the original payment method in accordance with eBay's polices.
We hope you will love your purchase, however if you need to return it, we have a 30 day return policy.
We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
We hope you will love your purchase, however if you need to return it, we have a 30 day return policy.
We hope you will love your purchase, however if you need to return it, we have a 30 day return policy.
