Welcome to CozyTek – your curated destination for stylish accessories that blend timeless charm with everyday comfort.

We believe that true style is found in pieces that make you feel both confident and at ease. That’s why we carefully select and design our collection with a focus on quality, comfort, and classic design. From our vintage-inspired sunglasses to our future offerings, every item is chosen to help you express your unique personality without compromising on comfort.

Customer-First Service: Your satisfaction is our top priority. We are dedicated to providing a smooth, transparent, and friendly shopping experience.

Thank you for visiting CozyTek. We're thrilled to be a part of your style journey!

Processing Time

• All orders are processed within 1 business day after payment is confirmed.

• Orders placed on weekends or public holidays will be processed the next business day.

Shipping Methods & Delivery

• We ship directly from Sydney, Australia (AU stock).

• Standard delivery within Australia usually takes 2–6 business days.

• Express delivery option is available at checkout for faster shipping.

• International delivery times may vary depending on destination and customs clearance.

Shipping Costs

• Shipping fees will be calculated at checkout and depend on your location and selected shipping method.

• Free shipping may be offered on selected items or promotions.

Delays & Responsibility

• We are not responsible for delays caused by courier services, customs, or unforeseen circumstances.

• Please ensure your shipping address is correct at checkout. We are not liable for lost packages due to incorrect addresses provided by the buyer.

Accepted Payment Methods

• We accept the following secure payment methods:

  • PayPal (preferred)

  • Major credit & debit cards (Visa, MasterCard, American Express, Discover)

  • Other methods accepted where applicable (depending on platform)

Payment Terms

• Immediate payment is required at checkout to secure your order.

• Orders will only be processed and dispatched once payment has been received in full.

• If payment is not received within the required timeframe, the order may be cancelled automatically by the system.

Security

• All transactions are processed through a secure payment gateway to protect your personal and financial information.

• We do not store any of your payment details.

Currency

• All prices are listed in AUD (Australian Dollars) unless otherwise stated.

• If purchasing from outside Australia, your payment provider may charge currency conversion fees.

Change of Mind Returns

• We accept change of mind returns within 30 days of purchase.

• A full refund of the product price will be issued once the item is returned in its original, unused condition with all packaging intact.

• Please note: postage costs are non-refundable.

Damaged or Lost in Transit

• If your order is lost during transit or arrives damaged, we will replace the item at no extra cost to you.

• Please contact us with clear photos of the damage (if applicable) so we can process your claim quickly.

Warranty Coverage

• Infinity Design warrants all products against defects in materials and workmanship.

• If your product fails due to a manufacturing defect, we will repair or replace it.

• This warranty does not cover:

  • Damage caused by misuse, mishandling, or accidents

  • Improper installation or removal

  • Neglect, tampering, or use outside the intended purpose

Liability Limitation

• In no event shall Cozy_Mall be liable for indirect, incidental, or consequential damages, including lost profits.

• Our total liability shall not exceed the purchase price of the product.