Frequent Asked Question about Shipping

1.Where Does This item Locate?
This product is ready to ship from our Sydney&Melbourn-based warehouse.

2. What is the Dispatch Time?
Orders are  Dispatching in1 business day.( Normally our warehouse dispatching every morning except Saturday and other national holiday).

3.What is the delivery tome?
Normally it takes 2 - 8 business days (from daye of despatch). Please note that delivery's to WA and some other may take 4 - 15days in transit once dispatched.(all the delivery dates are provided by a third-party service provider and are only estimates.)

3.What courier service are you coperate with？
We are coperate with AUS POST & Other local couriers (eg: Fastway, MCS,Toll,Direct Freight.). Please note the courier service will be chosen automatically according to the parcel size, weight and your postcode and surburb. If you have specific requirement on the shipping service, please leave a note to let us know.

4.Why does my order was charged with additional postage?
Your eBay registered postcode determines your shipping rate. This rate is displayed near the sale price when you are logged into your account. It displays as either as FREE or a $ figure.（Postage fee is free for most area except remote or offshore area）.Before placing order, please be reminded that an additional AU$1.99-126.99（Not for Expedited Logistics） shall be charged by the logistic agency per-package for remote areas.

Other Note:

1.Please be aware that PO Boxes and LPO Address cannot receive items that are too heavy, too large or more than 1 meter in size. If the item purchased exceeds the above conditions, please do not fill in the po boxes address.

2.If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.

3.Please make sure the contact name, mobile number and address were written clearly. Missing or wrong information may cause delay, additional charge, or lost.

4.A physical street address is required for all deliveries. It's important to us that every parcel completes its journey safe and sound. But we appreciate that some remote locations may only have the Post Office Box as an alternative collection point and if this is the case, we may opt to have these parcels returned to us in the case of non-deliverable by the delivering courier company and cancel/refund your order as a result.

5.Small and thin items are mostly sent with Australian Post Envelop service, it is not trackable, If delayed, please wait for a few days, if it is still  not delivered, please contact our customer service to resend or refund.

6.The following postcode does not apply for australian Post standard Service: 2250,2259,2261,2285,2287,2325,2430,2444,2450,2460,2480,2530,2539,2540,2580,2615,2620,2650,2795,2800,4211,4214,4215,4300,4305,4306,4350,4551,4556,4570,4650,4655,4670,4740,4870 . If your address is with these postcode, please using address that is not PO BOX.