STOCK AVAILABILITY
Stock is confirmed with our supplier after payment has been received.
Most items are readily available and will be dispatched within the stated handling time. In occasional cases, unexpected supplier or supply-chain issues may cause delays.
We always do our best to maintain accurate stock information and process every order as quickly as possible.
CUSTOMER CARE
Your satisfaction is important to us.
If you have any questions or concerns regarding your order or delivery, please contact us through eBay Messages.
Support Hours:
Monday – Friday | 9:00 AM – 6:00 PM
We aim to respond to all messages within 24 hours, often much sooner.
SHIPPING
Orders may be dispatched from either our UK Warehouse or Netherlands Warehouse, depending on stock availability.
The warehouse location will not affect the estimated delivery timeframe displayed for your order.
RETURNS & REFUNDS
We offer a 30-Day Return Period for eligible order-related issues, including:
• Damaged or faulty items
• Incorrect items received
• Missing items or parts
• Size-related issues
• Other order-related problems
Depending on the circumstances, we may offer a full refund, partial refund, replacement, or exchange.
BEFORE LEAVING FEEDBACK
If you experience any issue with your order, please contact us through eBay Messages before leaving negative feedback.
We genuinely value our customers and will make every reasonable effort to resolve the issue quickly and fairly.
Your satisfaction matters to us.
IMPORTANT — RETURN ADDRESS
Please contact us before returning any item.
Our return address may be different from the shipping address printed on your parcel.
Please contact us through eBay Messages before sending a return so we can provide you with the correct return address.
DO NOT use the address printed on the original parcel for your return.
Returns sent to an incorrect address may not be received or may not be eligible for a refund.
✦ THANK YOU FOR SHOPPING WITH US ✦
We appreciate your business and look forward to serving you again!
