Shipping Information
1. We offer international shipping to most countries, excluding sanctioned regions and APO/FPO addresses.
2. Handling time: Orders are processed and dispatched within 1 business day of confirmed payment. Tracking details will be uploaded upon dispatch.
3. Delivery estimates are provided by our carriers and do not include weekends or public holidays. Peak-season delays (e.g., Christmas, Black Friday) are expected.
4. If your shipment is delayed beyond the estimated window, please message our support team. We will initiate a carrier trace and respond within 24 business hours.
5. Customs & Duties: International orders may be subject to import taxes, customs fees, and brokerage charges. These costs are the buyer's sole responsibility and are not included in the purchase price.
Payment Methods
1. We accept eBay Managed Payments, supporting Visa, MasterCard, Amex, Discover, PayPal, Apple Pay, and Google Pay.
2. For bulk orders or alternative payment methods, please email us before completing your purchase.
Return & After-Sales Policy
1. 30-Day Money-Back Guarantee: You may return new, unused items in original packaging within 30 days of delivery for a full refund.
2. Change of mind: Buyer is responsible for return shipping costs.
3. Faulty, damaged, or incorrect items: We will provide a prepaid return label and issue a full refund or replacement upon return.
4. Consumer Guarantees: This policy is in addition to your rights under the Australian Consumer Law. If a product fails to meet a consumer guarantee, you are entitled to a remedy under the ACL, regardless of our returns policy.
5. Resolving Issues: Please contact us before opening an eBay dispute or leaving negative feedback. We are committed to a fair and swift resolution.
Feedback
We value your feedback. If you are satisfied with your purchase, a 5-star positive rating helps our small business grow. We will leave positive feedback for you once your order is delivered.
Contact Details
Business Hours (AEST / AEDT):
Monday – Friday 9:00 AM – 6:00 PM
Saturday 9:00 AM – 12:00 PM
(Closed Sundays & Australian public holidays)
WeChat/WhatsA-pp: 0086 137 8194 2705