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Please check our FAQ for quick answers.

Q: How can I check if the UV function is working properly?

A: Connect the Mattress Vacuum Cleaner to the power supply, press the power button, and then press the UV light button on the base of the unit. If the UV light turns on, it is ready for use. (This is a safety feature: The UV light will automatically turn off when the device is lifted up.)

Q: The brush head does not rotate after the product is turned on.

A: Please check if the brush head is installed correctly. If the problem is not resolved, please reach out to us via Amazon's Messaging System. We'll be glad to help you from there.

Q: Why can't I feel the heating effect during use?

A: The heating module of the product is positioned at the rear air vent. To maximize its effectiveness, we recommend slowly gliding the Mattress Vacuum Cleaner over the surface and pausing briefly on each area.

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Text reads 'Easy To Disassemble And Clean'. Infographic showing 5 circular icons demonstrating product disassembly steps with water splash background.
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