Our shipping process ensures that orders are dispatched within 24 hours of placement, with next-day delivery to reach their destination.

Domestic Shipping

ECI Jewelers provides Free shipping for all domestic orders. Our packages are shipped via Express services through FedEx. All shipments must be directed to a physical address where someone is available to sign for the package upon delivery. For any requests regarding overnight shipping, please contact us directly via eBay Messages.

International Shipping

ECI Jewelers is delighted to offer international shipping to most destinations, with a flat-rate fee. However, please note that most international orders are subject to Customs Duty and Tax regulations determined by the designated country. These fees are the sole responsibility of the buyer. For specific details, we recommend contacting your local customs office.

We ship internationally. International customers are responsible for the cost of shipping $300 along with the custom taxes and/or duties of the receiving country.

At ECI Jewelers, ensuring your satisfaction is paramount to us. Should our customers find any reason for dissatisfaction with their purchase, we are pleased to accept returns or facilitate exchanges according to the following policies:

• Purchases must be returned within 30 days of receipt.
• The item being returned must be in acceptable and good condition.
• Returns must include the original certification and receipts.
• Customized orders, such as engraved items or specially designed rings, cannot be returned.
• Refunds will be issued directly to the purchaser's account upon review and confirmation of the sales receipt.
• To initiate a return, kindly contact our showroom directly via eBay messages for return instructions.

Watches, Custom & Special Orders Policy

Refunds are not applicable for watches, custom, and made-to-order items, including engravings and size modified orders. Custom orders necessitate a non-refundable $500 deposit to initiate the design process. These bespoke pieces are crafted to the buyer's specifications and, as such, cannot be exchanged or returned.

At ECI Jewelers, every luxury timepiece undergoes thorough inspection by our in-house watch experts.

Each watch is delivered with its original box, and complete sets include original documentation.

We ensure authenticity, eliminating concerns about counterfeits or incomplete products.

For over 25 years, ECI Jewelers has stood as a symbol of innovation and sophistication in the luxury jewelry industry. From bespoke creations to iconic collections, we redefine what it means to experience true luxury. Rooted in a passion for excellence and a forward-thinking vision, ECI is more than a jewelry destination—it’s a brand shaping the future of craftsmanship, technology, and customer connection.

Here, we bring your vision to life with personalized service, expert craftsmanship, and curated selections designed to last a lifetime. Whether you’re creating a custom piece, exploring investment-worthy items, or discovering your next statement accessory, ECI ensures every moment is seamless, transparent, and exceptional.

When you choose ECI, you’re choosing more than a piece of jewelry—you’re embracing a legacy of innovation, artistry, and integrity. For those who seek designs that transcend trends and define moments, ECI Jewelers is where craftsmanship and vision converge.