Payment Methods
We gladly accept Credit/Debit Cards, Apple Pay, Google Pay, PayPal, and PayPal Credit.

Payment Terms
Please complete payment within 7 days. Non-payment may lead to an Unpaid Item (UPI) case.

Customs & Import Fees
Import duties, taxes, and other charges are not included in the item price or shipping cost. These fees are the buyer's responsibility. We recommend checking with your local customs office for estimated costs before placing your order.

Orders are shipped within 1–5 business days (Monday–Friday) after payment confirmation.

Address Check: Please ensure your eBay shipping address is correct at checkout. If you need to update your address, contact us within 48 hours of payment – otherwise, we will ship to the address provided.

Delivery Delays: While we always ship on time, delivery may occasionally be delayed due to customs clearance, weather conditions, or carrier issues. If your order hasn't arrived within the estimated timeframe, please contact us – we'll track it for you.

100% Satisfaction Guarantee

Your satisfaction is our priority. If you receive a faulty or damaged item, we'll gladly offer a full refund or exchange – no hassle, no stress.

How it works:
• Contact us within 30 days of receiving your item
• Let us know the issue, and we‘ll guide you through the return process
• Refund or replacement will be issued promptly

Quality Assurance
Every item is carefully inspected and tested before shipping to ensure it arrives in perfect condition.

We're here to help! If you have any questions about your order, the product, or shipping – just send us a message via eBay Messages.

Response Time: We reply within 24 hours (Monday–Friday). Messages sent over the weekend will be answered on Monday.

Before contacting us, please:
• Double-check your shipping address at checkout
• Review the product description and FAQ section above

We want you to love your purchase – and we're committed to making sure you do!

Q: Does the watch come with a chain?
A: Yes, a matching chain is included with every pocket watch. Please check the listing for specific chain length and type.

Q: Is the battery included?
A: Yes, for quartz models, a fresh battery is installed and ready to use.

Q: How do I set the time?
A: Gently pull the crown, rotate to the correct time, and push back in.

Q: Do you ship internationally?
A: Yes, we ship worldwide. Please note that import duties and taxes are the buyer's responsibility.

Q: What if my item arrives damaged?
A: Contact us within 30 days – we'll arrange a full refund or exchange.