All product photos are taken from multiple angles using real jewelry pieces. The item you receive will be the same as shown in the images.
Please note that due to differences in computer monitors, mobile screens, and lighting conditions during photography, the color of the item may vary slightly from what you see on your display. This is normal and not considered a product defect.
B. Display Variations & Natural Characteristics
Natural jade is unique by nature—no two pieces in the world are exactly alike. Likewise, different monitors display colors and details differently.
We use our own display as the standard for product presentation, but we cannot control how the item appears on your screen. Therefore, all transactions are based on the physical item you receive. Please understand this before purchasing.
C. Size & Dimensions (Please Read Carefully)
To help you observe fine details clearly, some product images are enlarged. The item may appear larger on screen than its actual size.
All dimensions listed in the description are manually measured at the longest, widest, and thickest points, with a tolerance of less than 1 mm.
We strongly recommend that you draw the exact measurements on a piece of paper before placing your order, so you can visualize the true size. Please do not rely on imagination or visual estimation alone. Order carefully to avoid any misunderstanding regarding size.
D. Authenticity Guarantee
Every item we sell comes with an official authenticity certificate issued by a state-authorized gemological institution. Each certificate corresponds to the specific item you purchase.
We welcome any form of formal verification or re-evaluation. If the item is found to be inauthentic, we will bear full legal responsibility and issue a complete refund.
E. Feedback & After-Sales Support
Dear customer, thank you very much for choosing our store!
If you are satisfied with your purchase, we would greatly appreciate your positive feedback. It means a lot to us!
If you are not satisfied, or if the item arrives damaged or defective, please do not leave neutral or negative feedback immediately. Instead, kindly contact us via email or message first. We will respond within 24 hours and do our best to resolve the issue—whether through replacement, return, or partial refund.
Your satisfaction is our top priority, and we are committed to handling every concern fairly and promptly.
F. Additional Recommendation for Returns & Exchanges (Suggested Addition)
For a smoother return process, we recommend that you inspect the package upon delivery. If you find any damage or defect, please keep the original packaging and take clear photos or a short unboxing video. Send these along with your order number to our customer service team, and we will assist you as quickly as possible.
Final Words
Thank you again for your trust and support. We wish you and your family all the best!
