Shipping Policy
At Southern Diecast, we understand that collectors want their purchases delivered safely and quickly. Every order is packed with care to ensure it arrives in the best possible condition.
Processing & Dispatch
- Orders are typically dispatched within 1–2 business days after payment has been received.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During major sales, promotions, or holiday periods, dispatch times may be slightly extended.
Shipping Methods
- All orders are shipped with tracking.
- Tracking details will be uploaded to eBay once your order has been dispatched.
- Shipping carriers may vary depending on the size, weight, and destination of the parcel.
Packaging
- We take pride in carefully packaging all items to help protect them during transit.
- Collectible items are packed using appropriate protective materials; however, we cannot guarantee packaging will remain flawless once handled by the shipping carrier.
Delivery Timeframes
Delivery times are estimates only and may vary depending on your location and the shipping provider. Delays caused by postal services, weather events, peak periods, or other circumstances beyond our control are not the responsibility of Southern Diecast.
Combined Shipping
Where possible, multiple purchases may be combined into a single shipment. If purchasing multiple items, please contact us prior to payment if you have any questions regarding combined shipping options.
Lost or Delayed Parcels
If your parcel has not arrived within the expected timeframe, please contact us through eBay Messages. We will assist in lodging an enquiry with the shipping carrier and help track the progress of your shipment.
International Orders
International buyers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country. These charges are not included in the item or shipping price.
Incorrect Shipping Information
Please ensure your delivery address is correct before completing your purchase. We cannot be held responsible for delays or non-delivery resulting from incorrect address information provided by the buyer.
Thank you for choosing Southern Diecast. We appreciate your support and look forward to helping you grow your collection.
Payment is required at the time of purchase through eBay's secure payment system.
Accepted Payment Methods
All payments are processed through eBay's approved payment methods, including:
- Credit and debit cards
- PayPal (where available)
- Apple Pay
- Google Pay
- Other payment methods supported by eBay
Payment Timeframes
- Immediate payment is required for Buy It Now purchases.
- For accepted offers, payment is expected within 4 days of purchase unless otherwise agreed.
- Orders that remain unpaid after this period may be cancelled and an unpaid item case may be recorded in accordance with eBay policies.
Order Processing
- Orders will be processed and dispatched once payment has been received and cleared.
- We reserve the right to cancel orders where payment cannot be verified or is deemed fraudulent.
Taxes and Fees
- Any applicable taxes, duties, or import charges are the responsibility of the buyer unless otherwise stated in the listing.
Questions
If you experience any issues with payment or require assistance, please contact us through eBay Messages before completing your purchase.
Thank you for shopping with us. We appreciate your business and look forward to providing excellent service.