Returns:
All of our items come with a 30-day return policy.
12-Month Warranty:We ensure all our items are new and in excellent condition prior to shipping. In the event that you receive the item that is not to the standards above, please contact us via eBay messages.
If you need to return, please check twice to confirm the item not work and contact our customer service representative, let us know the detailed problem and send us some pictures for confirmation.
We ONLY accept the return for the original package. Please make sure that item has NO man-made sabotage. Used items will not be accepted for return.
We only warranty cost of item parts. Any installation or other fees are non-refundable.
Please note that all returns must be pre-approved, unauthorized returns will not be accepted.
Contact us
Before purchasing, you can contact us directly by clicking "Ask a Question" at the bottom of this page.
After purchasing, you can contact us by clicking the button named “contact seller” in your ebay purchase history.
Emails will be applied during business hours: 16PM to 1AM Pacific Time. Monday to Friday only (excluding Holidays). After hours emails will be replied on the next business day.We apologize for the late reply during the holidays or weekends.
FAQ
Q: When will the item be shipped out?
A: The item will be shipped within 3 business days once payment is completed.
Q: Where is my tracking number?
A: Some of our parcels are shipped with tracking, and you could check them as the following steps:
Please login to your account. Click ”My eBay”----->”My Summary” or open your emailbox and find the shipping notification email.
Q: How do I return an item?
A: We accept returns. Item must be returned within 30 days. Refund will be given as the product is back. Please contact our customer service before returning the product.
Q:How do I solve the problems I encounter?
A: You can contact us by clicking the button named “contact seller” in your ebay purchase history.