STORE POLICIES & TERMS OF SALE

​ 1. Payment & Transaction Policy

• ​Accepted Payment Methods: We accept all major payment methods processed securely through eBay Managed Payments, including Credit/Debit Cards (Visa, MasterCard, Discover, Amex), Apple Pay, Google Pay, and PayPal.
• ​Payment Clearance: Payment must be fully cleared within 3 business days of purchase or auction close. Unpaid orders will be subject to eBay’s automated unpaid item process.
• ​Official Shipping Address: Orders are strictly processed and shipped to the verified shipping address provided on your eBay account at checkout.

​ 2. Fulfillment, Shipping & Global Logistics Policy

• ​Worldwide Express Delivery: We ship worldwide using premier tier-1 express couriers (FedEx, DHL, UPS, USPS, or regional express logistics partners).
• ​Global Fulfillment Hubs & Delivery Consent: To ensure optimal inventory availability and fast processing, orders may be dispatched either from our primary home distribution center or directly from our overseas manufacturing facilities. By placing an order, the buyer expressly consents to receive the delivery from any of our global fulfillment hubs. Dispatch location does not affect our quality standard or estimated delivery timelines.
• ​Address Alterations & Re-Routing Fees:
  • ​If a buyer requests an address change after payment or requests package re-routing while in transit, any additional shipping fees, carrier re-routing charges, or address correction penalties imposed by the courier must be fully paid by the buyer.
  • ​We reserve the right to cancel and refund any order where an address change is requested prior to dispatch if buyer protection compliance cannot be met.
• ​Business Addresses, Safe Place & Driver Instructions:
  • ​Commercial / Business Addresses: When a buyer specifies a business, store, or office address, delivery is deemed complete once the carrier scans the item as delivered. The seller is not responsible for items received or misplaced by co-workers, front-desk staff, or receptionists.
  • ​Courier / Drop-Off Instructions: Our responsibility ends once the package is handed over to the shipping carrier. We have no control or liability over delivery instructions given by the buyer to the courier driver. If the buyer instructs the driver to leave the package unattended, at the doorstep, in a garage, or at any "Safe Place," any subsequent loss, theft, or damage is entirely the buyer's responsibility. Once tracked as "Delivered," no claims or refunds will be honored.
• ​Unclaimed, Refused & Abandoned Packages:
  • ​Buyers are responsible for tracking their shipment and ensuring availability upon delivery or scheduling a pickup with the carrier.
  • ​If a package is returned, abandoned, or destroyed by the courier company due to multiple failed delivery attempts, non-pickup by the recipient, or refusal to accept the package, no refunds will be granted, and the seller shall hold no financial or product liability.
• ​Remote Area Deliveries & Surcharges:
  • ​Deliveries to carrier-designated "Remote Areas" or "Out-of-Delivery Zones" may require additional transit time beyond standard estimates.
  • ​If an address is classified as a Remote Area by the courier service (FedEx/DHL/UPS), any extra Remote Area Surcharges (RAS) assessed by the carrier are the responsibility of the buyer, or an alternate non-remote address must be provided.
• ​Third-Party Logistics & Transit Delays:
  • ​All provided delivery dates are estimates and not legal guarantees.
  • ​International shipments may experience unexpected delays due to customs inspection procedures, flight capacity restrictions, extreme weather, or regional postal backlog.
  • ​The seller shall not be held liable for third-party courier or customs delays. Buyers agree to allow reasonable extra transit time for international customs processing before opening claims.
• ​Customs, VAT & Import Tariffs: All international duties, import taxes, VAT, or local customs clearance fees mandated by the destination country’s government are the sole financial responsibility of the buyer.

​ 3. Cancellations, Size Fit & Return Policy

• ​24-Hour Cancellation Window: Order cancellation requests must be received within 24 hours of purchase. Once an order enters our manufacturing or dispatch queue, cancellation requests cannot be accommodated.
• ​Handcrafted Quality & Display Disclaimer:
  • ​Every item is individually handcrafted by skilled artisans. Minor natural variations in stitch or leather texture compared to display photos are inherent to handcrafted apparel.
  • ​Digital Screen & Color Variance: Due to screen resolutions, display technologies (iPhone, Android, OLED/LCD), and studio lighting, subtle variations in color tone or shade between digital images and the physical product are normal and acceptable.
• ​Sizing Accuracy & Buyer Responsibility:
  • ​Accurate size charts are published in every listing description. Buyers are strictly required to measure their actual physical body dimensions against our size chart before ordering.
  • ​Size Exchange Charges: If a size exchange is required due to incorrect size selection by the buyer, the buyer is entirely responsible for paying return shipping costs as well as the re-shipping postage for the replacement item.
• ​Mandatory Local/Regional Return Address:
  • ​In the event of an authorized return or exchange, the buyer agrees to ship the item strictly to the designated local or regional return facility address provided by the seller within their region/country.
  • ​Buyers agree to use this facility and not demand international shipping labels when a local/regional facility address is provided.
• ​Return Condition & Defect Reporting:
  • ​Returned items must be in brand new, unworn, unused condition with all original packaging, tags, and protective covers intact.
  • ​Damage/Defect Claims: Any claim regarding missing items or defect upon arrival must be reported via eBay Messaging within 48 hours of delivery, accompanied by photo/video proof.
  • ​Initial shipping and handling charges are non-refundable under any circumstances.

​ 4. Customer Support & Business Contact Details

• ​Official Communication: To maintain a secure, transparent, and verifiable record, all official communications must be conducted strictly via the eBay Messaging System.
• ​Business Hours & Response Time: Our customer care team actively responds to all buyer queries within 24 business hours.
• ​Support Contact & Verification:
  • ​Primary Support Channel: eBay Messaging Center (Contact Seller link)
  • ​Business Address & Support Info: Provided upon request through eBay messaging or listed under the official Business Seller Information section on our store page.
• ​Resolution Commitment: Please contact us directly before leaving neutral/negative feedback or opening formal dispute cases. We are fully committed to resolving any concern to your satisfaction!