GreenGreenStore

Quality refurbished IT equipment, checked and tested by our technicians.

HP Envy x360 2-in-1 16" Laptop: Core Ultra 7, 512GB SSD, 16GB RAM, Warranty, VAT

Item Condition:

A refurbished HP laptop, checked & tested by our technicians (photos 2 onwards are from the listed unit). It comes with a charger in a repacked box. It has a 3-month RTB warranty with us. The screen works. The inside looks decent (has some small marks around the palmrest edges). The outside casing some visible marks (has visible marks on the lid/sides/edges/base etc). The battery holds at least 95% Capacity (HP app estimation only). Designed to be thin & light, no DVD drives internally. Expect some normal/noticeable noise & heat under usage/load respectively. Price includes 20% UK VAT (VAT invoice available upon request).


Spec (of the listed unit):

  • Display: 16" FHD IPS Display 1920x1200 (Multitouch, Glass)
  • CPU: Intel Core Ultra 7 155U 12-Core Processor (E-Cores 1.20GHz to 1.70GHz, P-Cores 3.80GHz to 4.80GHz, 14 Threads)
  • GPU: Intel Graphics With AI Boost
  • Storage: 512GB SSD included (M.2, NVMe)
  • Memory: 16GB RAM included (on-board, non-upgradeable)
  • Backlit Keypad (UK layout)
  • OS: Windows 11 Home 64 Bit
  • No DVD drive
  • Ports: 1x Thunderbolt 4 USB Type-C, 1x USB-C 3.2, 2x USB 3.1 Type-A, 1x HDMI 2.1, 3.5mm Audio Jack
  • Networking: Wi-Fi 6E AX, Bluetooth 5.3, no Ethernet or WWAN
  • Features: Built-in battery, Webcam,
  • Dimension: 356.7 mm x 245.8 mm x 18.2 mm; from 1.87kg
  • MPN: A14DHEA
  • EAN: 0198122257850


What's included:

  • HP ENVY x360 16-ac0501na 16" 2 in 1 Laptop
  • No Stylus
  • AC Charger (with UK plug).
  • EU Buyer? If you'd like the EU plug cable instead of the UK plug cable, just leave a note at the checkout.


Warranty:

We include a 3-month return to base coverage from the date of arrival. (See warranty section for more information)

Checked and tested

Prepared by our technicians before dispatch.

Charger included

Power adapter included unless the product details say otherwise.

Warranty included

Hardware warranty is included as stated in the product details.

Carefully packed

Sent in protective packaging with tracked UK delivery.

About GreenGreenStore

GreenGreenStore is an online retailer based in the UK, specialising in premium refurbished and like-new electronics, including laptops and desktops. We focus on great value, quality products and service to match.

Buying refurbished helps reduce e-waste by keeping good equipment in circulation for longer. Extending the life of tech can reduce your carbon footprint, while also giving you more specification for your money than buying new at the same price point.

Before ordering

  • Please read the product details for the exact specification, condition notes and included accessories.
  • Photos are used to show the actual item or the item type clearly, depending on the product details.
  • Refurbished equipment may show normal signs of previous use unless listed as new or like new.
  • If anything is unclear, message us before ordering and we will help where we can.
VAT

Standard VAT and VAT margin scheme explained

  • The standard VAT scheme is charged at 20%, where an eligible VAT registered UK business may be able to claim this back. EU customers: we are unable to zero-rate VAT through this listing.
  • The VAT margin scheme is frequently used for second-hand and refurbished goods. Where the margin scheme applies, the price you see includes VAT, but VAT cannot be claimed back or displayed separately on the invoice.

How does the VAT margin scheme affect you?

If you are a consumer buying for personal use, it does not affect you. The price you see is the price you pay. If you are a VAT registered business, or another organisation that could normally claim back VAT on eligible purchases, you will not be able to claim back VAT on goods sold under the VAT margin scheme.

Delivery and returns

Delivery

  • Getting your item to you quickly and safely is important to us, so we use premium tracked courier services. Orders placed by 11am on working days are normally sent on a next-working-day service, typically with DPD where available.
  • You can enter your mobile number at checkout to receive tracking updates, where supported by the courier.
  • Delivery is during working days only. Orders placed on Friday or around a bank holiday will normally arrive early the following week. Where next-day service is unavailable, for example Northern Ireland or the Scottish Highlands, we may use a 2 to 3 day service.
  • If you have a non-standard UK address, such as an armed forces address, please contact us if additional postal instructions may be needed.

Returns

  • Within the first 30 days, you may return your order for repair or refund in line with marketplace returns and the listing terms. After 30 days, a refund is only arranged if repair or replacement is not available.
  • You are responsible for removing any personal data from your device before returning it.
  • Please return the item in the same condition as received. If the item is damaged, we may reduce the refund value proportionately.
EU and international orders

EU and international shipping may be fulfilled by the marketplace's international shipping programme or equivalent service where available.

We use the same prompt dispatch service to send the parcel for onward processing, after which the marketplace or courier handles international delivery.

If you are an EU buyer, we typically swap the UK plug cable for an EU cable where suitable and available.

Warranty

This item includes a return-to-base hardware warranty with us, starting from the date of delivery. The warranty duration is the duration specified in the product details for this listing.

  • Our technicians provide support during the warranty period for hardware faults only. Please contact us through marketplace messages if you need help.
  • If initial remote diagnostics show the need, we may ask you to return the item to us for servicing. Within the first 30 days, repair, replacement or refund may be available. After the first 30 days, a refund is only arranged if repair or replacement is not possible.
  • The warranty does not include software support, data recovery, accidental damage, liquid damage or misuse. Backing up your data is your responsibility. Your device may be reset during repair and we do not offer a data recovery service.
  • After the first 30 days, return postage is normally the buyer's responsibility unless marketplace policy or the product details state otherwise.
  • The warranty does not cover cosmetic wear from use, issues already noted in the listing, consumable wear, or damage due to misuse such as liquid damage, drops or cracked screens.
  • We do not guarantee that laptop battery runtime will match the manufacturer's estimate, as this varies significantly with settings, age and usage. Chargers and laptop batteries included with laptops have 30 days warranty only.
  • Our return-to-base warranty is separate from any remaining manufacturer warranty. Any remaining manufacturer warranty should be treated as a bonus only. For Dell systems, we cannot transfer ownership.