If product is defective upon arrival, please email us immediately with a digital photo of the product, we will assist you with the returning procedure and we will be cover all shipping charges
If product is damaged upon arrival, please e-mail a digital photo of the problem. We will file a damage claim to the shipping company. After claim has been approved, we will re-ship the item at shipping company's cost
If the package is lost in transit, replacement or refund will only be issued after a lost claim has been approved by shipping company
If buyer received incorrect item, please e-mail us with a digital photo of the item. We will issue a prepaid return shipping label and charge for re-shipping charge. (For domestic shipment only)
If buyer purchased the wrong item by error and wants an exchange, buyer have to pay for all shipping charges