Why can't I use the product?
First, check if the product can power on and off normally. If so, there's likely no problem. If it can't connect, check if it's in TX or RX mode. For a mobile - phone Bluetooth connection, switch to RX mode.
Why can't I connect Bluetooth?
Make sure to switch off the Bluetooth of nearby devices to prevent the headphones or speakers from being connected to other gadgets. When making the first - time connection, fully charge the product, keep the transmission distance within 33 feet.
Why can't my device pair up when trying to use it as a Bluetooth transmitter (TX Mode)?
The following devices do not support TX mode transmitter functionality, such as: in-car Bluetooth systems, live streaming, monitoring, sound cards, effects processors, hearing aids, musical instruments, etc. These devices cannot be used.
What should I be mindful of?
Please verify that the operating mode of this product is correct. The operating mode of this product should be determined by the indicator light. The device's operating mode can be identified based on the indicator light.
Why is there no sound when I connect my device to the TV?
For the initial connection, go to your TV's sound/audio settings and change the output from "TV Speaker" to "AUX Audio Output" or "External Speakers".
With a long distance of 33 Feet (10M), you can enjoy the freedom of wireless life.
Effortlessly power your device on/off and control music playback with multi-function buttons.