📦 Shipping Policy — Alerion OEM Supply
🚚 Processing Time
All orders are processed within 1–2 business days after payment is received.
Orders placed on weekends or holidays will be processed on the next business day.
🌍 Shipping Destinations
We proudly offer worldwide shipping from our location.
Currently, we ship to:
🇺🇸 United States
🇨🇦 Canada
🇬🇧 United Kingdom
🇪🇺 European Union countries
🌎 North & South America
🌏 Asia-Pacific, Australia, New Zealand, Selected countries in the Middle East and Africa
Important:
We do not ship to the following countries due to logistical, legal, or customs restrictions:
❌ Yemen | ❌ Iran | ❌ Syria | ❌ North Korea | ❌ Cuba | ❌ Sudan | ❌ Other embargoed or high-risk regions
If your country does not appear during checkout, please contact us to confirm availability.
🕒 Estimated Delivery Times
| Region | Estimated Time |
|---|
| North America | 3 – 7 business days |
| South America | 7 – 14 business days |
| Europe & UK | 5 – 10 business days |
| Asia-Pacific | 3 – 10 business days |
| Middle East & Africa | 3 – 10 business days |
| Rest of the World | 10 – 21 business days |
Note: Delivery times are estimates and may vary due to customs or courier delays.
💰 Shipping Costs
Shipping fees are calculated at checkout based on your location and order weight.
Some listings may qualify for free shipping — check the item description for details.
🔎 Tracking
Every order includes a tracking number.
You can track your shipment through eBay or the carrier’s website once the item is dispatched.
⚠️ Customs, Duties & Import Taxes
International buyers are responsible for any customs charges, duties, or import taxes required by their country.
Items are declared accurately; shipments are not marked as "gifts" unless legally permitted.
📦 Packaging
All parts are securely packaged to prevent damage during transit.
Fragile items are bubble-wrapped and boxed to ensure safe delivery.
❓ Questions?
We’re here to help! If you have any concerns about shipping to your country, delivery times, or customs, please message us directly through eBay.
🔄 Return & Refund Policy — Alerion OEM Supply
At Alerion OEM Supply, we are committed to delivering high-quality OEM parts and ensuring customer satisfaction. If an issue arises with your order, please review our return policy below.
✅ Return Eligibility
We accept returns under the following conditions:
The return request is made within 14 days of receiving the item.
The item must be unused, uninstalled, and in its original condition.
All original packaging, labels, and documentation must be included.
The part returned must be the same item shipped, with all original identifiers, serial numbers, and markings intact. We do not accept substituted or swapped parts.
🚫 Returns Not Accepted For:
Items that are used, damaged, installed, or tampered with.
Returns due to buyer’s remorse (e.g., changed your mind).
Incorrect orders resulting from failure to verify part compatibility before purchase.
Electrical parts that have been connected or tested.
Items returned without prior approval.
❗ Please make sure the part is correct for your vehicle before purchasing. Contact us with your vehicle's VIN or part number if you need help confirming fitment.
🔁 Return Procedure
Go to your eBay purchase history and select “Return this item.”
Choose your reason and wait for return authorization.
Ship the item back once approved, using a trackable service.
💰 Refunds
Refunds are issued within 3–5 business days after inspection of the returned item.
Funds are returned to the original payment method.
Original shipping charges are non-refundable, unless the return is due to our error.
🚚 Return Shipping
Buyers are responsible for return shipping costs unless the return is due to a mistake on our part.
Use a tracked and insured shipping method for all returns.
❓ Questions?
Need help? Send us a message through eBay — we’re happy to assist with fitment, return requests, or general inquiries.
🛡️ Warranty Policy — Alerion OEM Supply
At Alerion OEM Supply, we take pride in offering high-quality, genuine OEM auto parts. We offer a 30-day limited warranty to ensure your confidence and satisfaction — with fair and professional terms.
✅ What Our Warranty Covers
We provide a 30-day limited warranty that covers:
Manufacturer defects or functional failure under normal usage
Items damaged in transit (must be reported within 7 days of delivery)
Incorrect items sent (must be returned unused and uninstalled)
⚠️ Important: Warranty on Electrical Parts
Electrical parts are handled differently due to manufacturer policy:
🔌 New Electrical Parts
New OEM electrical parts are not covered under warranty unless they are installed at an authorized dealer or certified workshop, and under the manufacturer's supervision.
This is standard OEM policy and outside of our control.
⚙️ Used Electrical Parts
Warranty is valid only for initial functionality.
If the part is confirmed to work upon installation, the warranty is considered fulfilled.
Failures due to external factors, such as faults in the vehicle’s electrical system, incorrect installation, or short circuits, are not covered.
🚫 What Our Warranty Does Not Cover
Misuse, abuse, or incorrect installation
Modified or tampered parts
Items returned without matching our original identifiers or security markings
Buyer error in part selection or fitment
Normal wear and tear Any electrical component after installation, unless defective upon first use (and only if used)
🔁 How to File a Warranty Claim
Contact us within the 30-day window via eBay Messages.
Provide your order number, detailed issue description, and photos/videos if applicable.
We will evaluate the claim and, if approved, offer one of the following:
Replacement (if in stock)
Refund
Return authorization for inspection
🔧 Note on Installations
We highly recommend having all parts installed by a certified mechanic or professional technician, especially electronic components.
❓ Questions?
Have an issue or need clarity? Send us a message — we’re here to support you.
🔒 Data Privacy Policy — Alerion OEM Supply
At Alerion OEM Supply, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data when you shop with us through eBay or contact us directly.
📋 What Information We Collect
When you make a purchase or contact us, we may receive limited personal information from eBay, including:
Your name
Shipping address
Email address (if shared by eBay)
Phone number (if provided for delivery)
Order and item details
We do not receive or store your payment information — all transactions are securely processed by eBay and/or PayPal.
🔍 How We Use Your Information
We use your information strictly for:
Processing and fulfilling your orders
Communicating with you about your purchase (e.g., shipping updates or return requests)
Responding to inquiries or customer service messages
Record keeping, warranties, and support purposes
We do not use your information for marketing or promotional emails unless you explicitly opt in.
🔐 How Your Information Is Protected
We take data protection seriously. Your personal data is:
Stored securely on trusted platforms (eBay, PayPal, and any shipping providers)
Never sold, rented, or shared with third parties for marketing
Only shared with shipping carriers or service providers as needed to complete your order
🌍 Third-Party Platforms
As an eBay seller, we operate within eBay’s privacy framework. Please refer to eBay’s Privacy Policy for how they collect, store, and protect your data.
✅ Your Rights
You have the right to:
Request information about the data we’ve received
Ask for correction or deletion of your personal data (where applicable)
Contact us with any privacy concerns related to your transaction
For any privacy-related requests, message us directly via eBay Messages and we’ll respond promptly.
📅 Policy Updates
We may update this policy periodically to reflect changes in regulations or our practices. The latest version will always be available upon request.
⚙️ Installation Policy — Alerion OEM Supply
✅ Professional Installation Required
All parts must be installed by a qualified and specialized technician to ensure safety and proper functionality.
⚠️ Electrical and Electromechanical Parts
Electrical parts must match the OEM number or an approved equivalent.
Some components may require programming or coding after installation.
Electromechanical parts depend on correct electrical supply, fluid pressure, and mechanical compatibility.
Proper function also depends on the condition of your vehicle’s existing systems; pre-existing faults may affect performance.
💡 If you are unsure about compatibility, please contact us with your VIN number or part number before purchasing — we're happy to help verify fitment.
🚫 Important Notice
Incorrect installation, use with incompatible systems, or failure to follow manufacturer procedures may result in damage or malfunction. While we do our best to provide accurate part data, installation-related issues are beyond our control and are not covered under warranty. We always recommend seeking certified installation support.
⚙️ Installation Notes — AC Compressors (If Applicable)
If you are purchasing an AC compressor, please follow these critical steps during installation:
Verify Part Compatibility
Ensure the part number and specifications match your original unit.
Thorough System Cleaning
Before installation, the entire A/C system must be flushed to remove impurities, soot, or corrosion caused by the failed unit.
💥 Failure to clean the system can lead to immediate failure of the new compressor.
Check Fluids and Oil Levels
Confirm the correct refrigerant gas quantity is used.
Add compressor oil if necessary (depending on whether the system was flushed).
Using incorrect oil or insufficient fluid will lead to damage or corrosion.
🛠️ Fluid Specification Reminder
During installation or maintenance, always ensure all fluids meet the manufacturer’s specifications, including but not limited to:
Engine oil
Transmission fluid
Brake fluid
Coolant
Using improper fluids may impact part performance and vehicle reliability.
🕰️ Vintage & Rare Parts Policy — Alerion OEM Supply
🧩 Unique Nature of Vintage Parts
We offer genuine vintage and rare OEM parts, many of which are no longer in regular production. These parts may have minor signs of storage or aging, but they are authentic and described transparently.
✅ Condition & Authenticity
All vintage parts are inspected and listed honestly. We guarantee authenticity, and any noticeable wear due to age is clearly shown in the photos or description.
⚠️ Fitment Responsibility
Due to the nature of vintage parts, buyers are responsible for ensuring compatibility. We encourage all customers to verify fitment before purchase or consult a qualified mechanic.
Vintage parts are sold as-is, with limited return eligibility, unless:
📦 Packaging & Shipping
Vintage and fragile parts are packed with extra care to ensure safe delivery. We use protective materials and trackable shipping.
⏳ Delivery times may vary depending on the origin and handling requirements.
🤝 Customer Support
If you have questions about part compatibility, installation, or need more photos/details, please reach out before purchase.
We're always happy to help ensure a smooth and successful transaction.