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Returns
Policy
Returns
are accepted
Most Buy It Now purchases are protected by the Distance Selling
Regulations, which allow you to cancel the purchase within 30 working
days after the day you receive the item. But we allow up to 60
Sending
or bringing products back to us is no problem so long as they are
returned within 60 days of delivery, unused, in pristine condition
and in their original packaging.
Notification of damaged or faulty goods must be made within 24 hours
of receipt Refunds.
Please ensure a copy of your packing slip/invoice accompanies the
return.
We will, of course, refund the cost of carriage if your product
is faulty or if it is not what you ordered. However, we will require
you to cover the cost of return in all other circumstances, and
in addition, your original delivery charge will not be refunded.
If
you choose to return the item, please allow up to 14 days for administration.
*Returns: Due to health & safety restrictions,personal hygiene
products such as hairbrushes, spanx, toothbrushes, razors, hair
accessories, combs,shampoos, conditioners, skin care products, makeup,
etc. are NOT returnable once opened.
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In
the unlikely event of lost or missing items:
UK
Customers:
Any lost post can only be replaced or refunded after a Royal Mail
Lost Post Claim has been submitted
A claim can only be initiated
15 working days after posting.
Non-UK
Customers:
Any lost international post can only be replaced or refunded
after a Royal Mail International Lost Post Claim has been submitted
and the item proved to be lost in the UK.
A claim can only be initiated 25 working days after posting.
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