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Items #02TOP0112
Artificial Grass 6.56Ftx32.8Ft Synthetic
Turf Rug Realistic Artificial Lawn 0.6 in Pile Height |
Shipping & Handling Details
Default Shipping Cost or Free Shipping Information:
▲ Default shipping cost or free shipping service is only for the
customers from Canada or the lower 48 United States by Canada Post, USPS
or the UPS Ground. Customers from other areas or needs other shipping
ways, please contact us.
▲ Buyers from Guam, Puerto Rico, Virgin Islands, American Samoa, Alaska,
Hawaii, PO Boxes, APO/FPO addresses or other countries/areas, there WILL
be extra shipping costs, please contact us for more detailed
information.
▲ Please make sure your address is valid for both UPS and USPS services.
Any costs incurred because of incorrect or undeliverable address should
be undertaken by buyer.
Handling Time: Shipping is usually made in 1-3 business days after
payments cleared. Orders are processed from Monday-Friday; Not on the
weekends & public holidays.
Sales tax / Customs duties: Any sales taxes or Customs duties are not
included. If came out, they must be undertaken by the buyer.
Damage In Shipping: Email or call us First! We will work with you to get
the case resolved in the fastest method.
Return / Refund
If you are not 100% happy with your purchase, please contact Us. Please
don't directly opened a request or case without informing us, or else,
we will do some discounts on the warranty and other sales-services later
on. Hope for your understanding.
Returns & Exchanges
▲ All returns must be made within 14 days of delivery date. Items must
be in new, unused condition, with all original materials included with
the shipment. A partial refund may be applied for opened or damaged
items, depending on the condition.
▲ Items returned under the buyer’s remorse: The return shipping fee must
be covered by the buyer; The original shipping cost will also be
deducted from the refund. 15% restocking fee of the items purchase price
will be charged.
▲ Returns that are the result of our seller's error: Buyer will receive
a full refund of the item as well as shipping charges
▲ All returns require a RA (Return Authorization) number that will be
given by our seller. Please contact with us at first for more details.
Defective & Damaged Products
▲ If product was received damaged or not as described, please send us
some pictures or videos, so we could well understand your problem, then
solve them for you ASAP. Besides, it's much helpful for us to claim with
UPS, remind our related department to pay much more attention to
packaging later on. Hope for your understanding.
▲ Replacement or refund of defective or damaged products can only be
returned in exchange for the exact same product, or else, the purchase
price will be refunded back to your original payment method.
▲ If an item is received damaged, customer service must be contacted
within 7 days of receiving your item. All returns require a RA (Return
Authorization) number as above.
Payment
eCheck Issues: Payments via eCheck do not clear immediately. Usually you
will wait 5-7 days after checkout for it to clear. Then we will arrange
shipments for you.
Warranty & Feedback
▲ 6 months' warranty for the machines, not for the consumables. We stand
behind our products all the item, so even if your warranty period has
expired, you can still seek for service or technical support from us
with low cost.
▲ Any warranty shipping cost to us is responsible by buyer.
▲ Any shipping cost to buyer is responsible by the seller.
▲ We committee to the customer satisfaction and want to bring you the
best purchase experience. If there is any problems, please contact us
ASAP. If not, please leave us a positive feedback as it's very important
for us. Thanks very much.
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