We have DE & AU Warehouse.
For German customer, we usually will shipped out the product from DE warehouse;
For Australia customer, item will shipped out from AU warehouse.
Or please check buying product location!
We will ship the products within 1 business day after clearance of payment.
Please kindly pay attention:Be sure to fill in the correct address when making a purchase
Confirmed address before sending
Once we send out:
1. You could NOT reroute
2. You could NOT hold for pick up
3. You could NOT correct the address
The courier company will return the package to us after tried to deliver the product to buyer two times. If buyer request us to resend the parcel, buyer should be responsible for all the return and resend postage. Above is the policy of Courier Company, hope we could get your understanding and attention. [Note: For international shipment by SpeedPAK, they do not support secondly delivery.]
Support EBAY payment methods
Unconditional Return within 30Days
We will provide Exchange or refund (Buyer's choice) for the defective product or dissatisfied purchase which reported within 30 Days.
Damage or missing components
Our products are all brand new and inspected carefully before sending out. Please check the package before the courier leaves.
If you receive a broken item or missing part, please keep the original package and email the photos & your contact number to us within 5 days.
If products possibly damage during delivery, customers have to report in 5 days with your contact number and photo showing damage. Meanwhile, it may take about 15 days for the shipping company to investigate the case, thanks for your understanding.
Important note
The situation below does NOT meet the warranty policy requirements.
1. Install and operate products inappropriately.
2. Warranty seal is removed or damaged
3. Product is opened or repaired by unauthorized person.
One Year Warranty
All our items are brand new. We provide one year warranty for all our products from the date of purchase. Please kindly fill the online warranty card after you receive the product.
Attention:
1. If used product more than 30 days and required returns, customer is responsible for the return shipping fee;
2. We suggest that ask professional to install products and contact us when installing issue happened. However, we are not responsible for installing or uninstalling.