Returns must be agreed by both parties prior to the actual return within 30 bussiness days.
We will pay for the return postage only if the return is a result of our error.
The customer need to pay for the return postage if it is a no-seller mistake return , For example change of mind on your purchase
Buyers must also strictly follow our returns procedure when returning an item.
If you change your mind and wish to return your item, you need notify us within 14 days of receiving your item. Please note, to qualify for such a return:
- Please wait for our confirmation on how the item is to be returned.
- The item must retain all original internal and external packaging.
- The item itself must not be opened. We acknowledge the external box may have been opened for a visual inspection, but nothing else must be opened or used.
- Just prior to returning it to us, ensure that there is nothing (e.g. return paperwork, email copy) stuck on the item or anywhere else inside of the box.
- Any postage labels or return paperwork must be stuck on the outside box.
Once the item has been returned, we will need to deduct the initial dispatch and also the return freight charges from your refund.
Refunds will be processed Paypal, depending on the original method of payment.