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We have daily (Monday to Friday) Royal Mail collections for small parcels and Parcelforce collections for bigger items or those over 2kg boxed, three times a week.
Please contact us with any questions you have relating to this item. Our dedicated customer service team operate from 9am-5pm Monday to Friday and we will respond to your query within 48 hours between these operating times.
All payments are managed through the eBay managed payments system, and you will be able to choose your preferred method of payment at the time of checkout. Payment must be made within 7 days.
We will despatch items within 2 working days of receiving payment via the shipping method outlined on your invoice.
We accept all returns within 30 days of purchase. Please contact us for help or open a return via the eBay returns centre if you would like to return your item.
In the rare event that an item is damaged in transit the process could not be simpler. If possible, send us a photo of the item in the received condition and we will contact you to resolve the issue. Alternatively, please return the item using our freepost service and we will credit your eBay account within 2-3 working day of receiving the returned item.
Once an item is received at our office, a refund will be processed via eBay within 2 working days.