1. EXTREE provides a 30 day 100% refund, return, or replacement guarantee. But the prerequisite is to first contact us to explain the specific return and replacement issues. We do not accept any returns or refunds without communication, unless the reason for the refund is due to the buyer's own reasons (such as changing their mind,dislike, etc.).

2. For returned products, it is necessary to ensure that the original manufacturer's label is intact and undamaged. The product has not been used.

After receiving your return, a comprehensive inspection will be conducted to confirm compliance with the specified conditions. If the conditions are met, the product fee will be refunded. The refund does not include shipping and handling fees.

3.Please note that all returns require a 5% repackaging fee. However, your satisfaction is our main goal, and we hope to provide you with worry free returns.

When the total price of the product is less than $15, we will only refund and not return it, but we need photos or videos to prove the quality issue.

4. Due to system issues, the package cannot be cancelled after being shipped. Please understand. We hope you can proactively contact us to discuss a win-win solution for both parties. Alternatively, you can choose 'reject' upon arrival of the order, but you will need to bear a $5 shipping fee.

Finally, EXTREE hopes you have a wonderful shopping experience. Therefore, please contact us for communication before leaving any neutral or negative feedback or raising any disputes on PayPal, sincerely. We will appreciate your understanding! thank you!