1. We only accept PayPal payment.
2. Please keep the consistency of Paypal address and ebay address.
3. Payment should be made within 4 days once you won a item, or ebay will launch Unpaid Reminder to you and there will be bad record on your ebay account .
All items will be shipped in 24 hours after receiving your payment .
1. We offer 60 days return policy. Please contact us within 60 days t from the date you receive your order if you have any issues with the product or want return .Refund will be send after we got your resend package.
2. All returned items should be in the original packaging , return tracking information should be provided .
1. Negative feedback will not help resolve any problems you have, please contact us via eBay messages before leaving negative feedback, our customer service will make best effort to help you with the issues.
2. We maintain high standards of excellenceand strive for 100% customer satisfaction! Feedback is very important to us. We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns.
3. Our office hours are Monday - Saturday 9:00AM - 6:00PM PST, but we will reply once we get your message. There will be some delay of response if you send message or E-Mail on Sundy.
Q: I need to return my item as it is not what I wanted, how many days after I received the item can I return it to you?
A: 60 working days – Please contact us via the eBay message system & one of our friendly team will give you our simple return details
Q: Will you refund my P&P charges?
A: Returns postage fees are at the discretion of our customer support team, please contact them for more information. *If an item is faulty or of course we are at fault then you will not incur any return postage charges!
Q: I received my item and it has been broken in transit, how do I get a replacement?
A: Sorry to hear about this, please send us a message to advise of the damaged item via eBay messages, we will then provide you with our FREE post return details and will replace your damaged item without any issues
Q: How long will it take for you to answer my question?
A: Our aim is to respond to all questions within 24 hours via eBay messages. *We are closed over the weekend so any messages sent at that time will be responded to the following working day
