Please refrain from placing an order if you do not agree to the following policies:*
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No refunds or re-shipments are provided if policies are not accepted.
Placing an order implies your acknowledgment and acceptance of our
policies.
- Familiarize yourself with our DOA and other policies before making a purchase. (Shipping fees are non-refundable.)
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For instance, if your package arrives at 8:00 AM, submit photos before
9:00 AM for a valid claim. If Photo not send in 1 Hour , We will not
Refund or re-ship with any Reason , submissions will not be considered
for refund or re-shipment.
- Strictly
adhere to our policies to safeguard our fish and our business. We employ
next-day delivery for the well-being of the fish.
- We are not responsible for tank conditions, temperature adjustments, or other factors beyond our control.
- Everything we sell is 100% authentic. You can send it back for refund if you have any doubts.We do our best to describe the items as accurate as possible.We value your business and do our best to ensure your shopping experience is enjoyable. However, there are times we do make mistakes and ask that you contact us to resolve the issues prior to filing a claim or leaving negative feedback. We will work with you to resolve any issues in a timely manner.
PAYMENT
• Due to Ebay policy we accept PayPal payments only.• Please submit your PayPal payment within 7 day. Otherwise Ebay will automatically open an unpay case against you.COMBINE PAYMENT• Please let us know if you want to combine your orders and we will assist you if you are not familiar with this process.• We will combine all orders into one shipment if you pay them separately.• If you need more time to shop, pay for your items, or made a mistake just let us know and we will help you.RETURN POLICY
If you have any question or concern, please contact us through My eBay Message.We will gladly accept all returns in its ORIGINAL condition.We want our customers to feel safe knowing they can return their item.If you are not happy with your item for any reasonOnce we receive your item back we will notify you and refund your item cost plus your original shipping fee, minus a 10% re-stocking fee from the total cost of the total value final fee + shipping.• We do not try to make money off of returns, but we have to cover cost, so we keep taking return in the future.We will not grant a refund if the following situation occurs:• The item is returned damaged.• If the item is washed.• If the item has a distinct odor such as cigarette smoke, detergent, perfume, etc..• If item is missing any part.• If item appears to have been worn.• If the returned is over 14 days from the date the buyer received the item. These types of returned items will not qualify for a refund and it will be the buyer’s responsibility to pay for it to be returned to buyer.Please use first class mail serviceHow long does it take to process returns? Returns are processed at the end of the business week for which the item was received. Once the return has been received and processed, you will receive confirmation via email that a refund has been issued to your original method of payment.Shipping
We will ship to the address you have on file with Ebay. Please make sure your current address is updated to avoid delivery issues.
We do combine shipping. Please make sure you combine your items before checkout. Item may be shipping from New York or California
We ship out 6 days a week and we ship within 2 business days of receiving payment.
We ship either First Class Mail, USPS Priority Mail.Contact UsIf you ever have a question or a problem with your purchase, please contact us via Ebay message.
We try to answer your questions in a timely manner, and we?ll do the best we can to resolve any issue
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM (PST)
(Close on Saturday, Sunday, and Major Holidays.)
All paid items on Friday after 5:00 PM and Saturday will be delivered on the following Monday.