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[Variety of payment methods are accepted, such as credit, debit, gift cards, Apply pay, Google Pay, Paypal and Paypal Credit.]

Our warehouses are located in the West and East of the U.S. We will match the appropriate warehouse according to your address. The delivery time is affected by distance, order push time, weather, etc.After you place an order and confirm it, we will arrange shipment as soon as possible. The delivery time is about 7 working days.

If it is not delivered for a long time, please contact us and we will find out the reason for you and provide you with a solution. Thank you for your cooperation.

(1) We offer 30 days return policy. Please contact us within 30 days t from the date you receive your order if you have any issues with the product or want return .Refund will be send after we got your resend package.

(2) All returned items should be in the original packaging , return tracking information should be provided .

(3) Buyer is responsible for return shipping cost due to the problem not caused by item quality itself .

(1) Our office hours are MONDAY - Saturday 9:00PM - 6:30PM PST, but we will response you once we get your message .There will be some delay on respons if you send message or E-Mail on Sundy.

(2) Negative feedback will not help resolve any problems you have, please contact us via eBay messages before leaving negative feedback, our customer service will make best effort to help you with the issues.

(3) We maintain high standards of excellenceand strive for 100% customer satisfaction! Feedback is very important to us. We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns.

1. Frame (Aluminum Alloy) warranty 12 months, free replacement for manufacturing defects.
2. Front fork, handlebar, stem, and seat post warranty 12 months, free replacement.
3. Brake system (brake, brake disc, brake lever) warranty 6 months, free replacement.
4. Shock absorber warranty 12 months, free replacement.
5. Tires and saddle warranty 3 months, free replacement.
6. Hub, rim, and spokes warranty 3 months, free replacement.
7. Chainring、Mudguard and pedals warranty 12 months, free replacement.
8. Chain, and freewheel warranty 3 months, free replacement.
9. Shift lever and front derailleur warranty 6 months, free replacement.
10. Display warranty 12 months, free replacement.
11. Controller warranty 12 months, free replacement.
12. Headlight, taillight, and turn signals warranty 12 months, free replacement.
13. Charger warranty 12 months, free replacement.
14. Throttle, pedal assist sensor (PAS), brake cut-off levers, and electrical switches warranty 12 months, free replacement.
15. Motor warranty 3 months, free replacement.
16. Hall sensor warranty 3 months, free replacement.
17. Battery warranty 6 months, free replacement.