In our business, all used items are sourced based on the principle of "First Sale," meaning that the products we sell were originally purchased directly from manufacturers or authorized dealers by general consumers and then acquired by us directly from those consumers or certified resellers. This clearly guarantees the origin and quality of each item. We strictly adhere to the following practices:
Legal Compliance:
All products handled by our company comply with the Lanham Act, Common Law infringement, Unfair Competition Prevention Laws, and equivalent laws in other jurisdictions. We thoroughly verify the origin and rights related to each product and seek legal advice as necessary.
Quality Assurance:
Before listing items for sale, we rigorously clean, disinfect, and perform quality control checks on every product. This process ensures that we provide our customers with safe, high-quality items. However, as our products are used, there may be minor damages or imperfections not clearly visible in listing images. These details are outlined in our sales policy, and we encourage customers to thoroughly review this policy prior to purchase.
Transparency and Accountability:
Should it become apparent that any item we list potentially violates the aforementioned laws, we commit to promptly investigate and take necessary corrective actions. Additionally, we pledge to swiftly rectify any misinformation and maintain transparency in all our transactions.
Trademark Rights and Authenticity Guarantee:
All items we sell are initially purchased directly from manufacturers or authorized dealers by general consumers and subsequently acquired by us following the "First Sale" principle. We have no direct affiliation with trademark holders or manufacturers. If any item sold by us is determined to be non-authentic, we will promptly offer a refund.
Handling of Misinformation:
Although we strive for accuracy, unintentional misinformation may occasionally occur due to human error. If such issues arise, please contact our administration immediately. We promise to address your concerns with courtesy and professionalism.
Customer Service:
We always respond to customer feedback and inquiries promptly and courteously. Our goal is to ensure our customers have a secure and enjoyable shopping experience. Should you have any questions or concerns about our products, please do not hesitate to contact us.