Who are we?

Laptop Outlet was founded in 2010 and has quickly grown from humble beginnings to become one of the UK’s leading retailers of the latest technology products. We are located in a large head office in Essex where we aim to operate efficiently in order to serve the needs of our ever-growing customer base.

Our goal is simply “to provide our customers with exceptional technology from the leading brands at the best prices.” We are able to achieve this through the seamless integration of:

• Vast experience of our management in tech retail industry
• Long standing business relationships with manufacturers
• A team of experts with hands-on tech knowledge
• Providing great customer service

We are passionate about providing customers with the best shopping experience from the initial product search to after-sales service. Providing our customers with an invaluable shopping experience is our number one priority! Our fully trained staff are always up-to-date with the very latest technologies, even before they hit the shelves. This trait has allowed us to build a loyal and expanding customer base.

What do we sell?

We sell a variety of the tech products including laptops, desktop PCs, tablets, smartphones, printers and more. We aim to provide all the best tech gadgets at affordable prices. With our strong business relationships with leading manufacturers including ASUS, Microsoft, Toshiba, HP, Samsung, Lenovo and Acer, we are able to negotiate prices and provide you with best price on the market!

We take pride in our team of experts who ensure we always meet customer needs, so whether you’re a tablet lover, a graphic designer or a gaming enthusiast, you will easily find a device which interests you in our eBay shop. The combination of our impressive range of products, competitive prices and excellent after-sales service is the fundamental reason for our growing success as one of the top technology retailers in the UK.

What do our customers say?

Customer satisfaction is at the core of our business model. We strive to be the best in the business, and we strongly believe that we cannot achieve this without the satisfaction of our customers.

If you experience any problems or have questions, our dedicated and experienced customer support team is always available to help and resolve the issue immediately.

We want all our customers to be fully satisfied with the quality of our products and customer service, both before and after purchase. This is why we offer a no-objection 30 days money back guarantee so if you are unhappy with the product or change your mind, you can return the product unused for a full refund.

Delivery

All orders placed are processed within 1-3 working days of receiving payment. Once an order has been processed customers will receive an email with tracking information. Once dispatched, please allow up to 2 working days for delivery to take place.

We offer Free UK mainland delivery on all orders, along with other paid options for Express delivery.

Please note: All orders will only be delivered to the address that you provide during the checkout stage on eBay.

Returns

We hope you love your new purchase. However, we understand that sometimes products may need to be returned. Whether your item has developed a fault, or is damaged, or you’ve simply just changed your mind, we’re here to help.

• Change of mind

  Please note that returns due to a change of mind (e.g. remorse purchases) need to be returned within 30 days of when you receive the item. In addition, the item needs to be in its original packaging with all contents (if applicable) for the return to be authorised.

  If you wish to return your item within 30 days of purchase, due to a change of mind, please contact us via eBay messages. Our customer service team will send you the returns address with all the necessary details which you will need to include in order to return the item.

  Please note: The buyer is responsible for the return postage costs.

• Item is not as described in the listing/ arrives damaged/ is malfunctioning or is missing parts

  In the unlikely event that your item is not as described in the listing, arrives in damaged condition, is malfunctioning or missing something which was detailed in the listing, please do not hesitate to contact us via eBay messages.

  Please contact our customer service team via eBay messages within 7 days of your purchase to inform us about any problems related to your purchase. Our customer service team will provide you with detailed information regarding how to return your item for a refund.

  Please note: The buyer would be required to keep proof of postage when returning the item/s.

• Refunds

  As soon as we receive your item back at our premises, we will inspect it and allocate your details for a refund.

  We aim to complete your refund within 48 hours of receiving your parcel. However, during busy periods we may experience backlog in processing your refund, nonetheless we will always refund you within 6 working days of receiving the returned item, as per eBay managed returns regulations.