Confirmed address before sending
Once we send out:
1. You could NOT reroute
2. You could NOT hold for pick up
3. You could NOT correct the address
The courier company will return the package to us after tried to deliver the product to buyer two times. If buyer request us to resend the parcel, buyer should be responsible for all the return and resend postage. Above is the policy of Courier Company, hope we could get your understanding and attention.
We send from AU stock and there is no Extra Taxes, Customs & Duties.
Unconditional Return within 60 Days
We will provide Exchange or refund (Buyer's choice) for the defective product or dissatisfied purchase which reported within 60 Days.
One Year Warranty
All our items are brand new. We provide one year warranty for all our products from the date of purchase.
Attention:
1. Customer is responsible for the return shipping fee; we will pay for sending the item back to customer.
2. We suggest that ask professional to install products and contact us when installing issue happened. However, we are not responsible for installing or uninstalling.
Damage or missing components
Our products are all brand new and inspected carefully before sending out. Please check the package before the courier leaves.
If you receive a broken item or missing part, please keep the original package and email the photos & your contact number to us within 5 days.
If products possibly damage during delivery, customers have to report in 5 days with your contact number and photo showing damage. Meanwhile, it may take about 15 days for the shipping company to investigate the case, thanks for your understanding.
Important note
The situation below does NOT meet the warranty policy requirements.
1. Install and operate products inappropriately.
2. Warranty seal is removed or damaged
3. Product is opened or repaired by unauthorized person.
Eonon is an in-car audio video brand with 23-year history, enjoying a great popularity among millions of customers from all over the world.
Different from other trading companies, we have professional technicians and our own professional R&D team, who help us with our products' unique design and high quality.
With rich experiences through all these years, we have becoming a professional company for in-car entertainment products. We are confident that we will provide you top-notch car-related products as well as solid customer service. You will enjoy every moment with Eonon products on the road, and also get benefits from our world-class customer service like 60-day money back guarantee.
Should you have any questions, please feel free to send message to us.
Our customer service team will serve you 5 days a week except Weekends and public holidays.
Our office hours is from 9:00 am to 18:00 pm Hong Kong time, and we will try to answer your mail within 24 hours except Weekends and public holidays.
