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FAQ's
Shipping
1. All items will be shipped to buyer's ebay address. 2. All items will be shipped within 24 working hours upon receipt of payment, and multiple items will be combined shipping. 3. In most cases, delivery takes around 3-5 business days, it's highly depended on the efficiency of the shpping carrier. If your item doesn't arrive on time, please contact us immediately for further assistance. Please note there is no local pickup service available. 4. We do appreciate your purchase here. If you are astisfied with the item as well as our service, please kindly leave us a Positive Feedback to help develop our business. Thank you in advance. Returns
Please contact us before you decide to return the item and we will provide you with the perfect solution. Our 30-day Satisfaction Guarantee assures our customers that they will receive all orders promptly and exactly as described. In addition, it allows customers to return new and unused products in their original factory condition for any reason within 30 days from the date of purchase. 1. All returns must be pre-approved by AOTPAT AutoParts and have a return merchandise authorization(RMA) number. Unauthorized returns will not be accepted. 2. Buyers are responsible for appropriate packing, returning shipping cost, insurance and returning the item in "new" condition. Used items will not be accepted for return. 3. We will replace the returning item with an identical item, issue a full store credit or a full refund. The sole and exclusive maximum liability to AOTPAT AutoParts arising from any product sold on AOTPAT AutoParts ebay account shall be the price of the product ordered. Contact Us
1. We care about our valued buyers, if you have any questions, our Customer Service staff will be very glad to help you. We try our best to reply your email as soon as possible, please kindly allow 24 hours for us to response. 2. Our goal is to make sure you are a happy buyer and pleasant shopping with us. Please email us before leaving any 1 or 2 star ratings, negative feedback or open any dispute. We understand the concerns and frustrations you might have, and will do our endeavor to resolve the issues.
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