Turnaround
All orders are shipped within 48 hours Monday – Friday 8am – 5pm.
Carriers
We use the following carriers to deliver our orders:
USPS
UPS
FedEx
DHL
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
RETURNS, REFUNDS AND EXCHANGES
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please contact us to request a refund at 800.775.5503
2. In order to get a refund (unless otherwise discussed with Exhart), please ship your returned item to:
Exhart
Returns Department
20364 Plummer Street
Chatsworth CA 91311
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Returns
Merchandise will be accepted back at no charge if you are not 100% satisfied with your purchase or if it has become defective within 30 days of receipt.
Shipping
All returns must be shipped back at the customers expense.
Exchanges
Please contact Exhart Customer Service at 800.775.5503 if you have an exchange request.