We are a family owned small business that has been in the photo business for 45 years and selling on eBay for over 20 years! We have the highest eBay seller rating demonstrating our commitment to deliver the very best customer service while offering the best in photographic accessories. We strive to deliver the very best in quality merchandise at competitive prices, knowledgeable advice, low cost shipping, and the least amount of hassle for you, our customer! I think our feedback shows we have accomplished this. We thank the thousands of customers that have helped us reach this milestone and hope that we can continue to serve the eBay community for many years to come. 

Best Offers Our aim to is to give every buyer the best value we can and make a reasonable profit. We are a profit making company and not a charity. We cannot continue to offer our low prices and great service if we give our merchandise away. We only decline offers that do not make sense (cents) for us to accept. For us best value is not just the lowest price on eBay, but the best overall value of product price, free goods - if offered, shipping price, our super fast shipping and Top Seller customer service. When you compare our offer to other sellers, compare the total package!

Philly Photo uses the Best Offers feature for several specific reasons:

• eBay allows us to offer Free Shipping to US buyers but this puts international buyers at an unfair disadvantage since we must always pay shipping. We feel this is unfair, therefore we use Best Offer so that international buyers get the same discount given to US buyers for the free shipping. US buyers should be aware that we will often decline their offers because the free shipping is the Best Offer available for that item. This is often the case with items under $100 or items shipped to the west coast.
  
• Many suppliers require that we post a fixed Minimum Advertised Price. For these suppliers we use the Best Offer feature so that you can purchase the item at a discounted price. In many cases we also offer free goods or free shipping on these items. US buyers need to calculate the free shipping as part of the discount, since we are paying the shipping. Depending on the offer, we will also not include any free items with Best Offers. We carefully analyze each and every offer to see if it makes sense for us to make the deal and we really want every sale we can get.

We know people make mistakes, change their minds or find that an item just does not fit their needs. You can return or exchange a new item purchased from Philly Photo Supply within thirty (30) days from receipt under the following conditions:

• Buyer must obtain authorization prior to returning an item and ship the item back to us within 7 days of receipt of the authorization. Items returned to us without authorization or more than 10 days from issuance of the return authorization will be refused and returned to the buyer at the buyers expense.
• Buyer pays return shipping if the return is not defective or "not as described". If the outbound shipping was free, the cost of shipping the item will be deducted from the refund.
  
• Item must be returned in the same salable condition as it was when shipped. Item must be returned with complete packaging, tags, labels, instructions, and original manufacturer supplied accessories.
  
  Returned items will be inspected upon return and should the item be incomplete, show signs of use, exhibit damage, contain stains or odors from cigarettes the item will be returned to the buyer at the buyers expense. Items returned with missing packaging or accessories maybe assessed a restocking charge. Refunds for items offered with free shipping will have the outbound shipping deducted from the refund.
  
  Items damaged in transit require an insurance claim be made with the carrier. We request your cooperation in filing claims. Please retain all shipping boxes and shipping materials until a claim is filed.

Manufacturer's Warranty: Item is warranted against defects in materials and workmanship from date of purchase based on information available from the manufacturer or within the product packaging. No other warranties are offered or implied.

Warranty information is contained on or within the packaging of all products we sell, or will be provided upon request.

We will gladly exchange any initially defective products within 7 days of receipt. After 7 days, all claims under the factory warranty are with the original manufacturers or their agents in the US. Items must be returned post paid. Philly Photo Supply makes no claims or representations otherwise. All warranties are subject to federal and state statutes.

International Warranty

Item may be covered in non US locations by the local distributor but the buyer should contact the local distributor prior to purchase to confirm details of the local warranty coverage, if any. Defective items may require transport back to the US for warranty service at the expense of the buyer for transport both to and from the service facility. No other warranties are offered or implied.

Philly Photo Supply can act as the buyers agent in the US provided the buyer pays shipping to Philly Photo Supply, the vendor, and return shipping to the buyer.

Domestic Shipping

For Continental US shipments , we use UPS, FedEx, and US Postal Service. For international information - see below.

When offered, Free Shipping is for ground shipping to the 48 contiguous states with our choice of carrier. There maybe a slight surcharge applied to orders shipped to AK, HI, PR, VI, Guam, APO, FPO or areas classified as "remote" by UPS. We ask that buyers from these location request a quote prior to buying or wait for a final invoice prior to making payment. Do not assume that we will pay 100% of the shipping to remote locations.

International Shipping

For International shipments We primarily use eBay International Shipping but also offer US Postal Service options for certain international locations. We can also ship internationally with UPS and FEDEx.

Please read the section on customs and duties.

Handling Charges

Shipping insurance is the responsibility of the Seller and the actual insurance amount has been included in the Handling Fee. Our Handling Fee includes some or all the following costs: insurance coverage, cost of packing materials, postage service fees, pick up fees, and preparation of documentation.

Importation of items from another country can cause significant delays in the arrival of your item. We will can give the approximate shipping times for the arrival of your item but these do not allow for delays by customs officials in both the US and at the final destination. Please consider this in your expectations for travel time and in leaving appropriate feedback. We will remove any feedback that refers to slow shipping caused by customs delays.

Most foreign countries impose a duty, customs charge or value added tax on items shipped from the US. This charge is added by the shipping company, not us, and collected at delivery. This money is collected by your government and none of it comes to us. Please check with YOUR postal or customs authorities to determine the amount and reporting requirements. We have a difficult time understanding our own tax system and we have absolutely no desire to figure out the customs of the 50 or so other countries we ship to.

We will not under-value or declare items as a gift on customs forms to enable the avoidance of customs fees. This is against US and international Postal Regulations.

We accept no responsibility, financially or legally, for any customs duty or VAT charged to items upon final delivery. These charges are the buyer's responsibility as the result of making a foreign purchase. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. We will remove any feedback that refers to unfair customs charges.