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Shipping & Handling
Details |
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Default Shipping Cost or Free Shipping
Information:
▲ Default
shipping cost or free shipping service is only for the
customers from Canada or the lower 48 United States by
Canada Post, USPS or the UPS Ground. Customers from
other areas or needs other shipping ways, please
contact us.
▲ Buyers
from Guam, Puerto Rico, Virgin Islands, American
Samoa, Alaska, Hawaii, PO Boxes, APO/FPO addresses or
other countries/areas, there WILL be extra shipping
costs, please contact us for more detailed
information.
▲ Please
make sure your address is valid for both UPS and USPS
services. Any costs incurred because of incorrect or
undeliverable address should be undertaken by buyer.
Handling
Time: Shipping
is usually made in 1-3 business days after payments
cleared. Orders are processed from Monday-Friday; Not
on the weekends & public holidays.
Sales tax /
Customs duties: Any
sales taxes or Customs duties are not included. If came
out, they must be undertaken by the buyer.
Damage In
Shipping: Email or call us First! We will work
with you to get the case resolved in the fastest
method. |
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Return / Refund |
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If you are not 100% happy with your
purchase, please contact Us. Please don't directly
opened a request or case without informing us, or
else, we will do some discounts on the warranty and
other sales-services later on. Hope for your
understanding.
Returns & Exchanges
▲ All
returns must be made within 14 days of delivery date.
Items must be in new, unused condition, with all
original materials included with the shipment. A
partial refund may be applied for opened or damaged
items, depending on the condition.
▲ Items
returned under the buyer’s remorse: The return shipping
fee must be covered by the buyer; The original
shipping cost will also be deducted from the refund.
15% restocking fee of the items purchase price will be
charged.
▲ Returns
that are the result of our seller's error: Buyer will
receive a full refund of the item as well as shipping
charges
▲ All
returns require a RA (Return Authorization) number
that will be given by our seller. Please contact with
us at first for more details.
Defective & Damaged Products
▲ If
product was received damaged or not as described,
please send us some pictures or videos, so we could
well understand your problem, then solve them for you
ASAP. Besides, it's much helpful for us to claim with
UPS, remind our related department to pay much more
attention to packaging later on. Hope for your
understanding.
▲ Replacement
or refund of defective or damaged products can only be
returned in exchange for the exact same product, or
else, the purchase price will be refunded back to your
original payment method.
▲ If
an item is received damaged, customer service must be
contacted within 7 days of receiving your item. All
returns require a RA (Return Authorization) number as
above. |
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Payment |
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eCheck Issues: Payments
via eCheck do not clear immediately. Usually you
will wait 5-7 days after checkout for it to clear.
Then we will arrange shipments for you.
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Warranty & Feedback |
▲ 6
months' warranty for the machines, not for the
consumables. We stand behind our products all the
item, so even if your warranty period has expired, you
can still seek for service or technical support from
us with low cost.
▲ Any
warranty shipping cost to us is responsible by buyer.
▲ Any
shipping cost to buyer is responsible by the seller.
▲ We
committee to the customer satisfaction and want to
bring you the best purchase experience. If there is
any problems, please contact us ASAP. If not, please
leave us a positive feedback as it's very important
for us. Thanks very much. |
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