SHIPPING AND RETURN

We are dedicated to providing you with excellent service and ensuring your complete satisfaction. We take pride in handcrafting each and every product, and therefore we require some time to create a masterpiece for you. We promise to process your order promptly, and deliver your handmade piece within 72 hours of the order confirmation. However, please note that this timeline excludes weekends and bank holidays. Customs fees may apply, so kindly check your country's regulations. We offer a 30-day refund or exchange policy, and if you receive a defective item, please reach out to us with your order number and photographic evidence within 30 days. For a successful return or exchange, please ensure to return your order with all tags and packaging via a tracked shipping method. We genuinely care about your experience with us and will do our best to make it pleasant.

MATERIAL&CARE

To maintain the beauty of your brass and silver jewelry, they require careful attention. It's best to avoid exposing them to harsh chemicals, perfumes, sweat, oils, and scratches. For brass, applying a coat of lacquer or wax and storing it in an enclosed container will help protect it from tarnishing. When cleaning, use a gentle solution of baking soda or ammonia and water.

For silver, gentle cleaning methods such as baking soda and aluminum foil, white vinegar and baking soda, toothpaste, or a commercial cleaner should be used to prevent damage. A silver polishing cloth or opi stick is recommended for maintaining its shine. Always store your jewelry in a cool and dry place to prevent exposure to moisture. By taking care of your favorite pieces, they can last a lifetime and continue to bring joy every time you wear them.