SHIPPING AND RETURN

We are dedicated to providing you with excellent service and ensuring your complete satisfaction. We promise to promptly process and deliver your order within 72 hours, except on weekends and bank holidays. We will dispatch your order promptly based on regional inventory availability. If shipped from our US warehouse, delivery typically takes 3-5 business days. For orders shipped from our Asian studio, please allow 15-20 business days for delivery. Please double-check your delivery address to avoid any mishaps. Customs fees may apply, so kindly check your country's regulations. 

We value your satisfaction. Our policy includes a 30-day refund or exchange option. Should you receive a defective item, kindly reach out to us within 48 hours of delivery with your order number and photo evidence. Exchanges and refunds are accepted within 14 days of receipt, while exchanges are accepted within 30 days thereafter. To ensure a smooth process, return your order with tags and packaging via tracked shipping. Your experience matters, and we're committed to making it right.

MATERIAL&CARE

To maintain the beauty of your brass and silver jewelry, they require careful attention. It's best to avoid exposing them to harsh chemicals, perfumes, sweat, oils, and scratches. For brass, applying a coat of lacquer or wax and storing it in an enclosed container will help protect it from tarnishing. When cleaning, use a gentle solution of baking soda or ammonia and water.

For silver, gentle cleaning methods such as baking soda and aluminum foil, white vinegar and baking soda, toothpaste, or a commercial cleaner should be used to prevent damage. A silver polishing cloth or opi stick is recommended for maintaining its shine. Always store your jewelry in a cool and dry place to prevent exposure to moisture. By taking care of your favorite pieces, they can last a lifetime and continue to bring joy every time you wear them.