Product Warranty:

Catalytic Converters are not warranted against physical damage caused by road hazards or damage caused by malfunctioning engine management systems or improperly maintained or repaired vehicles. Under the warranty, the item will be replaced. The warranty does not cover labor and associated parts or provide refunds.

Examples of Converters Damaged by External Forces

Fractured Substrate: 

This damage is caused by external forces, including road damage or ballooning of the converter shell due to overheating or thermal shock, which damages the substrate.

Melted Substrate:

 This damage is caused by extreme temperatures that the converter was not designed to operate in. Excess fuel is the main culprit, most likely related to faulty oxygen or temperature sensors or other fuel delivery and fuel trim-related issues.

Heavy Carbon or Soot:

 Heavy carbon is an indication of a poorly maintained engine in need of an engine decarbonization service. Heavy soot is an indication of excessive oil use or other contamination that inhibits the converter's ability to do its job.

Overheating:

 It is indicated by the bluing or purplish coloring of the converter. This is an indication of fuel trim issues over time causing the converter to deteriorate. Sluggish or malfunctioning upstream O2 sensors are normally the culprits here.

1-Year warranty or 40,000 Km, whichever comes first, covers perforation on the converter body, flanges, welds, and flex pipes. P0420 and P0430 codes are covered for 90 days.

2-Year warranty or 50,000 Km, whichever comes first, covers perforation on the converter body, flanges, welds, and flex pipes. P0420 and P0430 codes are covered for 120 days.

Warranty Procedure

Please provide the following information:

Your order number and full name.

A copy of the repair order for the initial repair, showing the reason for the repair, the date and mileage of the repair, and what else was repaired that caused the original Catalytic Converter to fail, as well as any other work done on the vehicle to ensure a properly functioning engine management system.