Postage & Packaging
Your order maybe either sent via Royal Mail or if the goods are heavier they may be sent via a courier. If you require express delivery in the UK, Royal Mail do offer a guaranteed next day service, please message and we will advise accordingly.
No Stock Lines
If an item is not in stock you will be notified by message or phone, and given the option to cancel your order if you wish, otherwise goods will be dispatched when they become available.
Delivery Time UK
Most orders are dispatched within 2-3 working days of receiving the order. We make every effort to deliver goods to you as rapidly as possible, however if the item is out of stock or is going to be delayed in any way then we will contact you via email with the option to cancel if you would rather not wait.
Delivery Time Europe and Rest of World
Please note international delivery times vary. They are not a tracked service as standard.
A tracked service is available. This is weight dependent and must be arranged prior ro placing your order.
The following payment methods are offered at eBay checkout:
- Ebay Managed Payments
- Credit card or debit card
Available payment options may vary depending on the item price, listing category, the buyer's location, the delivery address and the buyer's device. Not all payment methods are eligible for coverage under eBay Money Back Guarantee.
Direct contact information can only be exchanged after eBay checkout is complete.
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us via ebay contact form.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question via ebay contact form
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us via ebay contact form
Get in touch with us
Click here to contact via eBay message