We are an Australian-based importing and online retailing company headquartered in Melbourne, with multiple warehouses strategically located across Australia. Our diverse range of products spans across Home & Living, Appliances, Health & Beauty, Sports & outdoor Pet Supplies, Electronics, Automobile Accessories, and Fitness Equipment.

Backed by a dedicated and passionate team, we operate our warehouses with professionalism and enthusiasm, ensuring premium services for every customer. Our commitment lies in delivering top-quality products and ensuring customer satisfaction with every purchase.

For your peace of mind, this product is accompanied by a 12 Months warranty.

We prioritize customer satisfaction and aim to ensure your purchasing experience is enjoyable. If you encounter any issues with your product, please don't hesitate to reach out to us for assistance

All items are dispatched from our various warehouses across Australia.
We endeavor to dispatch all products within 1-3 working days following receipt of full payment.

We collaborate with different courier partners to ensure reasonable freight costs and quality service. The selection of courier is based on the size, weight, and delivery location of each item.

Typically, delivery takes between 7 and 14 working days after dispatch, although remote areas may experience longer transit times. Customers provided with a tracking number can monitor the delivery status of their order.

Certain items may be dispatched in multiple cartons for logistical reasons.

Bulky Items are unable to be sent to Post Office addresses as they will not accept large items- please provide a residential or commercial address for these goods and If an order is addressed to a PO Box and we are unable to deliver

Postage and handling fees are calculated according to product weight and size, precluding discounts on freight costs. Combined postage for multiple products isn't feasible due to size and weight limitations, preventing dispatch in a single consignment.

Please be aware that cancellations after dispatch may result in non-refundable postage fees, and additional charges could apply for re-delivery or re-direction requests. If you decide to return an item post-delivery, applicable freight fees will be subtracted from your refund, alongside a 10% restocking fee.

Regrettably, our warehouse isn't open to the public, and therefore, we do not offer a pick-up option.

We accept returns and encourage you to contact our customer service team immediately under the following circumstances:

Product Defective:

If you encounter any problems with the item, please furnish us with evidence such as photos or videos demonstrating any breakage or faults.
Depending on the situation, we may opt to replace/send parts, offer compensation for faults, or facilitate the return of the item.

Prior authorization or approval from our team is required for all returns before sending any packages back to us. Please refrain from returning your purchase directly to the manufacturer.

Should the returned item fail to meet the conditions outlined in this policy, you will be responsible for the expenses associated with having your returned goods delivered back to your specified address.

Damage During Transit:

Kindly inform us within 2 business days of receiving damaged items, providing photos and videos of the damaged box/bag and items. Claims submitted after this time frame may not be eligible for courier review due to the passage of time.

Change of Mind:

We accept returns for items in sellable condition (for select products only) when you change your mind. However, please note that if you mistakenly open the package, it may not be covered by our return policy.
Customers are responsible for covering return shipping costs and a restocking fee to offset the initial shipment cost.
Excluded Items from Return/Change of Mind:

Change of mind returns are not accepted for certain items due to hygiene reasons, such as intimates (underwear, hosiery, socks, swimwear, earrings), as well as certain health and beauty products, bedding, mattresses, and headphones. However, remedies for defective goods are still available.
We cannot accept change of mind returns for digital access codes or downloadable software under any circumstances.

We will thoroughly investigate any issues raised and advise you on whether your product is eligible for return. If required, we will provide instructions on how to proceed with your return.

Please ensure that you adhere to all return instructions communicated to you via your registered email address.

All returns must be coordinated through our Customer Service team.

If you have any questions or concerns, please don't hesitate to reach out to us via eBay message.

We aim to respond to all messages within 24-48 hours, excluding weekends and public holidays. Please be aware that Mondays and the days following public holidays tend to generate a high volume of emails, which may result in a delay in our response. We appreciate your patience and understanding during these peak periods.

Your satisfaction is paramount to us. If you're pleased with our product and services, we kindly ask you to consider leaving us positive feedback.

Should you encounter any issues or have concerns, we urge you to contact our customer service team before leaving any negative comments. Our priority is to address and resolve any problems promptly, ensuring your happiness and satisfaction as our valued customer.