OUR POLICIES

At FrozenFlamesCollectibles, we are committed to providing an exceptional shopping experience for collectors and enthusiasts alike. Our policy is designed to ensure customer satisfaction, protect your investment, and promote a transparent and trustworthy environment for all our customers.

• Payment policy: We accept major credit/debit cards, Apple Pay, Google Pay, and PayPal for secure and convenient transactions. Please check the "Shipping and Payments" section in the listing for specific payment options. 
• Shipping Policy: We strive for prompt delivery to ensure you receive your order in a timely manner. Your package will be shipped the day after you place your order using "USPS Ground Advantage." You can expect to receive your order within 2-5 business days from the shipping date, allowing you to enjoy your collectibles without delay. We value your satisfaction and aim to provide efficient shipping services.
• Return Policy: Please note that returns are not permitted at Frozenflames Collectibles eBay Store. To ensure your satisfaction, we are happy to provide detailed images of the item and address any concerns or questions you may have prior to making your purchase. Our goal is to make your buying experience as smooth as possible, and we're here to assist you with any inquiries before you make a decision.

Contact us

We welcome your inquiries, comments, or product requests at any time through eBay messages. Feel free to reach out, and we'll respond within less than 4 hours, dedicated to assisting you promptly. Your satisfaction is important to us, and we encourage you to contact us with any questions or concerns. We aim to ensure you're completely satisfied with your purchase.