DELIVERY

Engine Parts Australia offers free shipping on the vast majority of fixed price items, and delivers to every state in Australia. At present, we do not ship outside Australia.

If you live in a remote area (NT, FNQ, WA etc.) you may be up for a postage surcharge on larger/heavier items. Please always check your postcode in eBay's postage calculator before making a purchase.

Delivery estimates are in business days (Monday to Friday, public holidays excluded)

Victoria
Metro: 1-3 days
Regional: 2-6 days

NSW
Metro: 2-5 days
Regional: 3-7 days

ACT
Metro: 2-5 days
Regional: 3-7 days

QLD
Metro: 2-5 days
Regional: 5-7 days

SA
Metro: 2-5 days
Regional: 3-7 days

TAS
Metro: 2-5 days
Regional: 3-7 days

WA
Metro: 8-10 days
Regional: 10-14 days

NT
Metro: 8-10 days
Regional: 10-14 days

Unfortunately, due to OH&S laws and regulations, we have a strict 'no pickup policy' at Engine Parts Australia.

POSTAGE & DISPATCH

After payment is cleared 90% of all items are dispatched within one business day, however please see below for estimated delivery times by state. Your item will be sent via courier or Australia Post depending on its size and weight.

Items will only be delivered during normal business hours (9am-5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours.

Where goods are sent through Australia Post, the buyer may receive a knock on the door or a card in their letterbox indicating their item is available for pickup from their local post office. A signature is required for collection.

Buyers will be able to trace the delivery online with a unique tracking number which will be sent to you once the item has been despatched and accepted by the nominated freight carrier.

A re-delivery fee will be charged to buyers for items that are undeliverable and/or returned due to incorrect delivery address or unsuccessful delivery.

Please be aware that PO Boxes cannot receive items above 20kg or longer than 100cm.

Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment. Any changes to address after checkout will not be considered as valid.

The courier may require your assistance unloading from the vehicle with some of the larger items. Our couriers deliver to the property entrance only.

We cannot guarantee door to door delivery for every customer. Buyers in remote areas such as farms, islands, mining camps, small towns, or out-of-towners, etc may need to collect from their nearest freight depot.

WARRANTY

Engine Parts Australia offer a 12-month warranty on all brand driven products and 6 month warranty on house brand products.

Warranty cover does not include damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) outside its intended use.

Parts purchases, consumable components, and accessories [such as electrical components, hosing, chains and performance components etc.] are not covered by our standard warranty once used. Should your part or consumable component arrive with a manufacturers fault please contact us to discuss a resolution prior to using the item.

Until the nature of any fault is determined, the resolution Engine Parts Australia can offer may vary. To assist with a quick resolution, photos will be required to help identify the issue. Where necessary, the item may need to be returned to determine fault/issue. Once the fault/issue is clarified, Engine Parts Australia will offer to replace the item and if no replacement is available, an alternative product of similar quality will be offered. Other alternatives may be given to the satisfaction of both parties.

To assist with a quick resolution, photos will be required to be emailed to Engine Parts Australia. Once the fault/issue is clarified, we may offer replacement parts to the customer. Where necessary, the item may need to be returned to repair the fault/issue. Free return postage is available for the first 30 days following purchase, beyond this, the buyer is responsible for returning the goods for repair (see RETURNS for more info). Once the fault/issue is clarified, Engine Parts Australia may fit replacement product or offer replacement product to the customer. Other alternatives may be offered to the satisfaction of both parties.

As we are only stockists and not manufacturers of the products, any failed components may need to be assessed by the manufacturer and can take up to 30 days for a decision to be made.

Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don't match description. More information at returns.

Should you wish to claim a warranty on your item, please follow the process outlined in the Return section.

WARRANTY DENIAL

The warranty claim may not be accepted in cases where the buyer has contributed to the failure, or been misleading in their description of their issues. In these instances, where freight costs were incurred by Engine Parts Australia to return your item for inspection, reimbursement to Engine Parts Australia may be required prior to releasing the goods. The item is also to be returned to the buyer at the buyer's expense. This returned freight cost not to exceed original freight cost. Where the item was purchased with free postage, freight costs are to be set at 25% of the item cost. Payment is to be made to Engine Parts Australia within 14 days of being notified of warranty rejection. Where money is owed to Engine Parts Australia for repairs and/or postage, Engine Parts Australia is entitled to hold onto the item until payment is made.

RETURNS

Prior to returning any item, our Customer Service Department must first issue you a Return Authorisation (RMA) number. All other relevant information will be sent to you at this time.

Returns are accepted in line with our warranty conditions.

Should you wish to return a faulty item, please communicate via eBay Messenger. Photos and/or videos of the item may also be requested to assist in the return process.

When a return is authorised by management, it is the buyers responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered, which may include repairs or replacement items. Alternatively, a refund can be offered.

To enable Engine Parts Australia to continue offering the very best price, freight arrangements vary depending upon the time that has expired since purchase. Within 30 days of the customer purchasing the item, Engine Parts Australia may provide details allowing return of the item at no cost to the customer (where freight costs apply). Following this 30-day period, the customer is responsible for the cost of returning the goods.

If the item is required to be returned, the outcome of the inspection should take no longer than 8 business days from the date the item is received by our service department (times may vary). As we are only stockists and not manufacturers of the products, any failed components may need to be assessed by the manufacturer and can take up to 30 days for a decision to be made.

Negative eBay feedback or Google reviews do not resolve issues, Engine Parts Australia prides itself on our customer service relations, and we are willing to resolve any issue that may arise.

30 DAY RETURNS

If your item was purchased in error, or you've simply changed your mind, it may not be too late for a refund. To see if you are eligible please see the following requirements:

We must be notified within 30 days of you receiving the item that you intend to return it. All relevant returns information will be provided at this time.

The item must be returned at the buyers cost in original re-saleable condition with all tags and packaging (ready to be put back on the shelf). All products sold by Engine Parts Australia are not resellable if the packaging is opened (as per eBay's return poilicy, 'If the item you're returning isn't in the same condition as it was when you received it (including all packaging), or if it gets damaged in transit, the seller may only give you a partial refund.' which includes all packaging). Please ensure you have selected the correct sizing on your products BEFORE purchase. Any wheels that have the packaging opened will not be accepted for return under any circumstances.

The item is securely packed to ensure it is received in original and re-saleable condition.

The item/s are NOT opened, used, worn or damaged, and are in perfect condition when received. 

Do NOT stick or write anything on the item itself or its original packaging. Please only write or place postage stickers once you have completed wrapping your item for despatch to Engine Parts Australia. Failure to do so may cause a rejection on the return.

If the item was sent with free postage, a postage fee of up to 25% will be deducted from the refund amount.

If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required

If you wish to make a return within 30 days, please send us a message via eBay Messenger stating your order number, the item/s you wish to return, and the reason for the return. Our Customer Service team will respond to your email and, if applicable, issue you a Return Authorisation (RMA) number. All other relevant information will be given to you at this time. Engine Parts Australia will not accept the return of any item/s without an RMA attached.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure or for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

ORDERS & PAYMENT

To ensure a smooth transaction, please follow the payment instructions laid out in the eBay system. If you are new to eBay and unsure how to purchase, please do not hesitate to get in contact with us as our Customer Service team will be happy to assist.

The simplest way to facilitate payment is Paypal via the Checkout process.

Orders can also be taken over the phone between Mon- Fri 9am-5pm (AEST - no public holidays).

Our stock levels can change at any time. An order is only complete once payment has cleared. To prevent missing out, it is best to pay as soon as possible. Once a payment has cleared, 90% of products are dispatched within 1 business day, however please see our shipping page for estimated shipping times by state. Engine Parts Australia is not liable for any unidentified payments or delays of delivery due to failure to follow instructions during checkout.

Due to our warehousing process, once payment has been received, orders are unable to be cancelled. Our 30 Day returns process may assist in this instance.

As always, if you have any questions, please get in contact with our Customer Service team who are more than happy to help.

The fastest and best way to contact us is through the eBay messaging system. If you contact us through a method that is not part of the eBay message system, we may not see your message and our support team will be much slower in dealing with your query.