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About us

Our Mission
Make healthy life easier. To introduce creative solution geared towards creating better working environments that promote efficiency, productivity, and wellbeing. The goal is to help our clients achieve new heights of wellness and strike the perfect work-life balance through innovative and ergonomic solutions.
Our Products
We offer a wide range of ergonomic products for your home and office. All products are carefully engineered using the best materials to boost health and performance.
Our Guarantee
FlexiSpot never compromises on quality. Our products have been thoroughly tested with numerous Fatigue tests, Pressure Tests, Vibration Tests, and Temperature Tests. All of the products satisfy the most stringent qualifications around the world.
Our Team
We have over 600 innovative R&D engineers who imagine, design, and implement ergonomic workplace furniture solutions. Thanks to our R&D engineers, we have an impressive count of 1000 patents on record!
At FlexiSpot, you’re guaranteed exceptional customer service regardless of your geographical location. Our customer service team is available 24/7 to attend to your needs all across the globe.
We have numerous warehouses around the globe, including 13 in the US, guaranteeing a quick and convenient delivery experience for our customers.

Return Policy

General information for all returns

All items must be returned in their original factory packaging and in “like new” condition.
Items returned in other than “like new” condition will be subject to a 10% restocking fee. The restocking fee will be deducted from your refund.
A Return Merchandise Authorization (RMA) number is required for all returns.
Returns are processed and credited within 7 to 10 days of receipt.
Returned items are subject to inspection prior to issuing a refund.
You’ll be responsible for shipping the products to the return address provided with the RMA number.
All returned items must be disassembled and repackaged as they were originally received. Items not returned in this condition may be subject to additional fees.
We strongly suggest using a traceable and insurable shipping method when making your return. We are not responsible for returns lost or damaged in transit.

30-day risk-free policy

You are free to return any item within 30 days of receipt.
A 30-day risk-free policy applies to all items.
No restocking fee is applied for items returned in “like new” condition.
No shipping fee is applied for the return of the item.
The 30-day risk-free policy is only for orders within the continental United States.

Return after 30 days of receipt

You are also free to return any item after 30 days of receipt.

We want you to be completely satisfied with your FlexiSpot purchase, and we strive to provide expert guidance to help you choose the best possible products for your needs. We also understand that sometimes a product just doesn’t quite fit. That is why we make returns easy. Please send us an email with your return request along with the order number included. Also, please let us know the reason for your return. We will issue a Return Merchandise Authorization (RMA) number.

Warranty Info

Warranty

Your satisfaction is our first priority. That's why we're pleased to offer warranty that covers defects in material or workmanship on all new FlexiSpot products
This warranty applies solely to the original purchaser and is non-transferable. Only consumers purchasing FlexiSpot products from authorized FlexiSpot retailers or resellers may benefit from our limited warranty.

What is Covered?

FlexiSpot Height Adjustable Desk Frames

All height adjustabledesks purchased on or after April 1, 2022 include a limited, non-transferable warranty. We hereby cover all FlexiSpot height adjustable desks for a period of:
15 years: all metal and mechanical parts and components, including motors and electrical components of
FlexiSpot Standing Desk E7
FlexiSpot Standing Desk E8
10 years: all metal and mechanical parts and components, including motors and electrical components of
FlexiSpot Standing Desk E3
FlexiSpot Standing Desk E5
5 years: all metal and mechanical parts and components, including motors and electrical components of all other height adjustable desk except for E3, E5, E7, and E8.

Desktop
All Bamboo desktops purchased on or after April 1, 2022, include a 5-year warranty.
All Chipboard, Fiberboard, Solid wood and Solid wood texture desktops purchased on or after October 5, 2016, include a 2-year warranty.
Desktop

FlexiSpot Sit-Stand Desktop Workstations
FlexiSpot Sit-Stand Desk Converters have a 5-year warranty for the frame and desktop. And a 3-year warranty for the gas spring system and other mechanisms.

Desk Bikes
All desk bikes purchased on or after October 5, 2016, include a 1-year warranty.

Chairs
All FlexiSpot chairs purchased on or after October 5, 2016, include a 3-year warranty.

Adjustable bed frame
All FlexiSpot adjustable bed frame purchased on or after November 2, 2021, include a 10-year warranty for the frame, 5-year warranty for the motor, and 2-year warranty for the adapter, remote and control box.

Monitor Mounts
All monitor mounts purchased on or after October 5, 2016, include a 3-year warranty for the arms, gas spring system, and mechanisms.

Coverage Exceptions

Our limited warranty does not cover any problem caused by:

- Conditions, malfunctions, or damage not resulting from defects in material or workmanship.
- Conditions, malfunctions, or damage resulting from normal wear and tear, improper installation, improper maintenance, misuse, abuse, negligence, accident, or alteration.
- Accessories, connected materials and products, or related products not manufactured by FlexiSpot.
- Conditions, malfunctions, or damage resulting from failure to follow the instructions and guidelines relating to the product’s intended use.

Our limited warranty is void if a product is returned with removed, damaged, or tampered labels or any alterations (including removal of any component or external cover).

Replacement of Defective Products

FlexiSpot will replace (at no charge to you) the defective parts on any of our products when the defect is due to improper workmanship and/or material.
If FlexiSpot is unable to provide a replacement product, and repair is not practical or cannot be completed promptly, FlexiSpot may elect to refund the purchase price in exchange for the return of the product.

Shipping Cost of Replacement

In the rare event that your FlexiSpot product is defective, we will provide you with a replacement item shipped at no cost to you within the continental United States.
We use FedEx Ground to ship replacement products, but expedited shipping is available if you pay the additional expense. If you would like to have a replacement product shipped to an address outside the continental United States, you must pay the shipping costs.

How to File a Claim?

Please have your sales receipt or other proof of purchase handy. You will need to provide evidence of the date and place of purchase for your FlexiSpot product.

Disclaimer of Warranties & Limitation of Damages

Except to the extent prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) shall be limited in duration to the duration of this warranty. Flexispot shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits or revenue, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even if FlexiSpot has been advised of the possibility of such damages. Some jurisdictions do not allow limitations on the duration of an implied warranty or the exclusion or limitation of special, indirect, incidental, or consequential damages, so the above limitations or exclusions may not apply to you.

Governing Law & State Law

This Warranty is governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction.
This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Shipped

FEDEX

We offer FREE shipping to the contiguous 48 states in the US for most products. Most of our in-stock orders are shipped out in 1-2 business days. Delivery time within the US is 3-6 days.
For back-ordered items, kindly check the selections carefully when placing an order, as the shipping time frames are constantly updated in real-time.
Your transit time and carrier may vary. Some products are shipped in separate packages and may have different arrival times.

Please note the following:
Shipping to APO/FPO, P.O. Boxes is not available.
Shipping to Alaska, Hawaii, Puerto Rico, and International addresses is currently not available.
Please note that during national holidays, inventory shortages, shipping and customs delays, extreme weather, and other scenarios that we have no control over, chances of your delivery getting delayed are high. We will appreciate your patience during those times.
Shipping Address Modification
Because we aim to fulfill orders as quickly as possible, after 12 p.m. PST each day, we cannot change the shipping address or other details on your order. You are welcome to return the item to us in accordance with our Return Policy.
Tracking Your Order
You should receive an email with your shipment notification and tracking information shortly after you place your order. Your package status can be tracked on the official logistics website.
Note:
Our Free Delivery does not require a signature, and your order will be left on your doorstep. Kindly ensure to check your order's tracking number. It will include the expected delivery date as a guarantee of the receipt of your item.
FedEx and UPS do not honor claims of lost packages if delivered to the correct address. FlexiSpot will not be liable for such claims.