Shipping & Handling Details

Default Shipping Cost  or Free Shipping Information: 

▲ Default  shipping cost or free shipping service is only for the customers  from Canada or the lower 48 United States by Canada Post, USPS or  the UPS Ground. Customers from other areas or needs other shipping  ways, please contact us.
▲ Buyers  from Guam, Puerto Rico, Virgin Islands, American Samoa, Alaska,  Hawaii, PO Boxes, APO/FPO addresses or other countries/areas, there  WILL be extra shipping costs, please contact us for more detailed  information.
▲ Please  make sure your address is valid for both UPS and USPS services. Any  costs incurred because of incorrect or undeliverable address should  be undertaken by buyer.

Handling Time: Shipping  is usually made in 1-3 business days after payments cleared. Orders  are processed from Monday-Friday; Not on the weekends & public  holidays.

Sales tax / Customs  duties: Any  sales taxes or Customs duties are not included. If came out, they  must be undertaken by the buyer.

Damage In Shipping: Email  or call us First! We will work with you to get the case resolved in  the fastest method.

Return / Refund

If  you are not 100% happy with your purchase, please contact Us. Please  don't directly opened a request or case without informing us, or  else, we will do some discounts on the warranty and other  sales-services later on. Hope for your understanding.

Returns & Exchanges

▲ All  returns must be made within 14 days of delivery date. Items must be  in new, unused condition, with all original materials included with  the shipment. A partial refund may be applied for opened or damaged  items, depending on the condition.
▲ Items  returned under the buyer’s remorse: The return shipping fee must be  covered by the buyer; The original shipping cost will also be  deducted from the refund. 15% restocking fee of the items purchase  price will be charged. 
▲ Returns  that are the result of our seller's error: Buyer will receive a full  refund of the item as well as shipping charges
▲ All  returns require a RA (Return Authorization) number that will be  given by our seller. Please contact with us at first for more  details.

Defective & Damaged  Products 

▲ If  product was received damaged or not as described, please send us  some pictures or videos, so we could well understand your problem,  then solve them for you ASAP. Besides, it's much helpful for us to  claim with UPS, remind our related department to pay much more  attention to packaging later on. Hope for your understanding.
▲ Replacement  or refund of defective or damaged products can only be returned in  exchange for the exact same product, or else, the purchase price  will be refunded back to your original payment method. 
▲ If  an item is received damaged, customer service must be contacted  within 7 days of receiving your item. All returns require a RA  (Return Authorization) number as above.

Payment

eCheck  Issues: Payments  via eCheck do not clear immediately. Usually you will wait 5-7  days after checkout for it to clear. Then we will arrange  shipments for you.

Warranty & Feedback

▲ 6  months' warranty for the machines, not for the consumables. We stand  behind our products all the item, so even if your warranty period  has expired, you can still seek for service or technical support  from us with low cost.
▲ Any  warranty shipping cost to us is responsible by buyer.
▲ Any  shipping cost to buyer is responsible by the seller. 
▲ We  committee to the customer satisfaction and want to bring you the  best purchase experience. If there is any problems, please contact  us ASAP. If not, please leave us a positive feedback as it's very  important for us. Thanks very much.