Terms & Conditions

We are committed to getting your order delivered as fast, efficient and as safely as possible. By bidding on ebay or buying direct through our site you have accepted the conditions of sale as set out below. For international orders please email sales@cheshireluxurypools.co.uk  if you are arriving here from an ebay advert please note international shipping is NOT free, ebays postage indicator is shown to ship world wide but we can place no value within the postage section due to the huge variance in costs between countries. Please email for the cost of shipping before you purchase. If you are paying via paypal with an "unconfirmed" address, e-cheque, cheque or crossed postal order then goods will not be shipped until money has cleared (approx 5 working days). If you are having ongoing work or being supplied parts or extra equipment after your initial purchase we reserve the right to charge your given card as and when an invoice is raised by our accounts department. Delivery time Once your order is placed we send out a confirmation email. We endeavour to deliver within 7 days unless stated differently either on our website or at time of order. If we are unable to deliver within this time then we will only proceed with your order if you agree to the longer delivery period or do not contact us to confirm otherwise. We will not be responsible for any charges incurred by you as a result of late delivery. Delivery address When you order, the option to specify a separate delivery and billing address will be available. We give you the option to delivery to your own address or someone else's for convenience or maybe a gift! Order tracking To track your order contact customer services, by emailing us  sales@cheshireluxurypools.co.uk . Warranty All our items are covered by manufacturers warranty and repair schemes. No warranty is given by us. In the case of a warranty claim being required we will assist you in any way we can. Any items being returned either faulty, or for any other reason are done so at the customers expense. No refund will be given for the items return or delivery costs. Item Descriptions All the item descriptions and sizes are checked as accurately as possible and are from original suppliers fact sheets. These may be liable to changes without our knowledge and we will not be held accountable for any costs this may incur. This also may affect their suitability for the purpose you intended the item for.