100% Authentic, Every Time

• All products undergo authentication by Korea’s largest authentication center, the Korea Authentication Center, before being shipped. Trenbe covers all authentication costs.
• If you suspect the item is counterfeit, you can return it for free without any authentication fees.
• Through this authentication center, we have served over 1.7 million shoppers and facilitated the sale of 2.8 million products.
• Our rigorous verification process has ensured zero authenticity issues for over 10 years across Korea, Japan, and the UK.

Proven Track Record & Global Trust

• 500M+ Mobile App Downloads worldwide, trusted by luxury lovers across the globe.
• Surpassed $500M in annual sales, backed by $80M+ in funding from top venture capital firms.
• 10K+ designers on board and 9,500+ new arrivals weekly mean ever-evolving luxury at your fingertips.

Exceptional Customer Experience

• 1 million active customers rely on our secure transactions, worldwide shipping, and responsive support.
• Our commitment to transparency and satisfaction ensures the perfect coutomer experience from browsing to delivery.

About Customs & Import Duties

• Duties and taxes are not included in the item price. Government-assessed import duties/taxes must be paid separately by the customer at customs clearance.
• Rates vary by country: e.g., US 7–15%, UK 20%, Germany 19%, France 20%, Italy 22%. For an exact amount, please check the Trenbe Official App before purchasing.

eBay Special Coupon Code

• The promotion rate may vary each month according to Trenbe’s policy.
• Therefore, you can check all promotion details, including the eBay coupon code, directly on the official Trenbe website.
• Visit the official site → scroll to the bottom → open About > Promotion → check the eBay Promotion section.

Availability Notice

• We sell across multiple channels and simultaneous orders may occasionally occur. In rare cases, an item may become sold out—thank you for your understanding.
• Orders are processed on a first-come, first-served basis.
• The most accurate stock information is available on the official website.

Premium Shipping Service

• We partner with trusted carriers like DHL and FedEx to ensure safe and swift delivery from South Korea to your doorstep.

Delivery Timeline

• Your item will be carefully packaged and shipped within 2-3 business days.
• United States: Orders typically arrive within 5-9 business days. Delays are very rare and only occur if customs cannot reach the recipient for clearance confirmation. In nearly all cases, your parcel is delivered within the stated timeframe.
• Europe, Australia, and other destinations: Delivery usually takes 6-10 business days after the order is placed. Again, postponements are extremely uncommon—they happen only when the courier cannot contact the recipient for customs clearance, and almost all shipments arrive on schedule.
• While we strive for prompt delivery, occasional delays may occur due to customs procedures or unexpected circumstances. We'll keep you informed every step of the way.
• Customs may directly request information from you during the clearance process. This is an essential procedure for smooth customs clearance and delivery, so we kindly ask for your cooperation if contacted.

Payments

• PayPal, Venmo, Google Pay, VISA, Mastercard, Discover

About Customs & Import Duties

• Duties and taxes are not included in the item price. You must pay government-assessed import duties/taxes at customs clearance.
• Rates vary by country: e.g., US 17–25%, UK 20%, Germany 19%, France 20%, Italy 22%. For an exact estimate, please check the Trenbe Official App before purchasing.
• The customs declaration value is based on the product price and does not include non-product service fees

How to request a return

• Message us on eBay within 14 days of delivery to request a return.
• We will provide simple, step-by-step instructions promptly.

Return process

• Return Request → Return Reason Review → Return Approval (if applicable) → Return Label Provided → Item Inspection → Refund Process

Return conditions

• Items must be returned in original, unused condition to ensure a prompt refund process.
• All components (product, box, and all tags including barcode tags) must be included.
• Items showing signs of use, damage, or missing components may be subject to partial refund or return restrictions in accordance with eBay policy.

Required return photos (please provide the following)

• Photo taken immediately upon receiving the item
• Photo showing all items together (product + brand box + all tags including barcode tags)
• Current condition photo
• Photo showing any missing components (if applicable)

Return policy notice

• Returns may be restricted if the item condition significantly differs from the original shipped condition.
• Failure to provide required photos may result in delays or limitations in return processing.
• Information may be required during customs clearance procedures if necessary.
• Items returned without an official eBay return request may not be accepted as a valid return.

Shipping costs

• Outbound shipping: US $49 (paid at checkout)
• Return shipping: US $49 (deducted from refund when a prepaid label is used)
• Total round-trip shipping cost: US $98 (buyer responsibility)

Import duties and tax responsibility

• Customs duties and taxes may be applied according to each country’s customs regulations.
• For return shipments to Korea, total taxes and costs may be charged up to approximately 30% of the payment amount, depending on customs classification.
• In such cases, Individual Consumption Tax, Education Tax, and VAT may be assessed based on customs authority decisions.

Additional notes

• All items are pre-owned and graded by condition. Minor signs of use may not be fully reflected in photos and are not considered defects.
• If customs clearance fails due to missing information, the item may be returned, and additional costs such as shipping fees, storage fees, and customs duties may apply.
• If you have any questions, please feel free to message us—we are here to help.