Shipping, Payment, Returns & Gemstone Information

Shipping

We offer secure worldwide shipping with tracking and insurance on every order.

• Economy Shipping: 11–21 business days
• Expedited Shipping: 1–4 business days
• Handling Time: Orders are carefully inspected, securely packed, and shipped within 2 business days after cleared payment.
• Delivery times are estimates and may vary due to customs, holidays, weather, carrier delays, or other circumstances beyond our control.

Shipping Address

Please carefully check your shipping address before placing your order. Once an order has been shipped, the shipping address cannot be changed.

Additional shipping charges may apply if a package is returned because of an incorrect address, refused delivery, or failure to complete required customs clearance.

Customs & Import Taxes

International buyers are responsible for any applicable customs duties, VAT, taxes, or import fees charged by their country.

Lost or Damaged Packages

If the carrier confirms that a package has been lost, we will work with the buyer toward a replacement or refund, subject to item availability and applicable eBay policies.

For damaged packages, please contact us within 48 hours of delivery and provide clear photos of the package and gemstone.

Payment

Payment must be completed through eBay checkout using the payment methods available on eBay.

30-Day Returns

We offer a 30-Day Money Back Guarantee, subject to applicable eBay policies.

• Return requests must be submitted within 30 days of delivery, where eligible.
• The gemstone should be returned in its original, unused condition with the certificate and original packaging, if provided.
• For buyer-remorse returns, the buyer may be responsible for return shipping costs where permitted by eBay.
• Incorrect, damaged, or significantly not-as-described items will be handled according to applicable eBay policies.
• Refunds are processed after the returned item is received and inspected.

Gemstone Information

Each gemstone is individually photographed, and we provide accurate information regarding carat weight, dimensions, treatment, origin, and certificate details, where applicable.

Natural gemstones may contain inclusions, color zoning, growth patterns, and other natural characteristics. These are normal features of natural gemstones and are not necessarily considered defects.

Please note that slight color differences may occur due to photography, lighting, monitor settings, and screen resolution.

We strongly recommend reviewing the complete listing, measurements, photographs, treatment information, and certificate details before purchasing.

If you need additional photos, videos, measurements, or gemstone information, please contact us before purchase. We will be happy to assist.

Customer Service

Your satisfaction is our priority. If you have any questions or concerns, please contact us through eBay Messages. We are always happy to assist and will work to resolve any issue fairly and professionally.

Thank you for visiting AASHIGEMS. We truly appreciate your trust and support!