We offer secure worldwide shipping with tracking and insurance on every order.

Shipping

• Economy: 11–21 business days
• Expedited: 1–4 business days
• Handling time: Orders are carefully inspected, securely packed, and shipped within 2 business days after cleared payment.
• Delivery times are estimates and may vary due to customs, holidays, weather, or carrier delays.

Shipping Address

Please check your address carefully before placing your order. Once shipped, the address cannot be changed. Additional shipping charges may apply if a package is returned due to an incorrect address, refused delivery, or failure to complete customs clearance.

Customs & Import Taxes

International buyers are responsible for any applicable customs duties, VAT, taxes, or import fees required by their country.

Lost or Damaged Packages

If the carrier confirms a package is lost, we will work with you on a replacement or refund, subject to availability and applicable eBay policies.

For damaged packages, please contact us within 48 hours of delivery with clear photos of the package and gemstone.

Payment

Payment must be completed through eBay checkout using the payment methods available on eBay.

30-Day Returns

We offer a 30-Day Money Back Guarantee, subject to eBay policies.

• Return requests must be made within 30 days of delivery, where eligible.
• The gemstone should be returned in its original, unused condition with the certificate and packaging, if provided.
• Buyer-remorse returns may require the buyer to pay return shipping, where permitted by eBay.
• Incorrect, damaged, or significantly not-as-described items will be handled in accordance with eBay's policies.
• Refunds are processed after the returned item is received and inspected.

Gemstone Information

We photograph each gemstone individually and provide accurate carat weight, dimensions, treatment information, and certificate details where applicable.

Natural gemstones may contain inclusions, color zoning, growth patterns, and other natural characteristics. Slight color differences may occur due to lighting and screen settings.

Please review the complete listing, measurements, photographs, and certificate information before purchasing.

If you need additional photos, videos, measurements, or information, please contact us before purchase.

Customer Service

Your satisfaction is our priority. If you have any questions or concerns, please contact us through eBay Messages. We are always happy to assist and will work to resolve any issue fairly and professionally.

Thank you for visiting AASHIGEMS. We appreciate your trust and support!